Store Leader: Customer-Driven Growth & Operations

Pepkor Speciality; South Africa; On-site; ZAR 300,000 - 460,000; Full time

Job summary

Pepkor Speciality seeks an experienced store manager to lead daily operations, drive sales and protect assets. The role focuses on customer service, staff development and merchandise presentation across a busy retail outlet.

You will set targets, manage budgets, supervise staff, and ensure layouts meet company standards while delivering optimal turnover and a customer-focused experience.

Qualifications

• GR 12 (Matric) with Mathematics.
• Experience: Previous store management is important.
• Customer service orientation.
• Strong management skills / Ability to develop subordinates.
• Ability to plan, organize and control effectively.
• Computer literacy.
• Working knowledge of budget.
• Analytical ability.
• Attention to detail.
• Ability to communicate with people.
• Tolerance for stress.
• High level of integrity / Initiative.

Responsibilities

• Achievement of sales and profit budgets by the effective ongoing management of store resources.
• Protection of all assets (stock, cash, physical assets, staff and customers)
• Set daily, weekly, monthly sales and lay-bye targets for all staff and evaluate performance in the achievement of budgets and take action where is necessary
• Ensure store layouts are in line with company standards
• Customer service
• Ensure correct administration procedures in respect of stock room, markdowns and lay-byes
• Ensure effective merchandise replenishment and housekeeping
• People management
• Recruit, develop, guide staff to ensure customer friendly and efficient environment

Skills

Customer service

Staff development

Budget awareness

Planning & organization

Communication

Integrity

Stress tolerance

Attention to detail

Team leadership

Analytical ability

Education

GR 12 (Matric) with Mathematics

Tools

Computer literacy

Job description

Pepkor Speciality seeks an experienced store manager to lead daily operations, drive sales and protect assets. The role focuses on customer service, staff development and merchandise presentation across a busy retail outlet.

You will set targets, manage budgets, supervise staff, and ensure layouts meet company standards while delivering optimal turnover and a customer-focused experience.