Guest Experience Manager – Partenoster, West Coast

HospitalityandOutdoor; Wes-Kaap; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Provident Fund

Market related salary

Boutique hotel setting

Job summary

HospitalityandOutdoor in Paternoster, Western Cape, seeks a Guest Experience Manager to oversee the entire guest journey from arrival to departure, ensuring world-class service and personalised touches. The role requires strong leadership, exceptional communication, and the ability to coordinate across departments to exceed guest expectations in a boutique luxury setting.

If you are passionate about maintaining meticulous standards and delivering memorable stays, this is the ideal next step in

Qualifications

• Previous experience in a Guest Experience, Front Office, or Hospitality Management role.
• Luxury hospitality standards and guest expectations.
• Excellent communication and interpersonal skills.
• Ability to manage guest relations with professionalism and discretion.
• Proficiency in hospitality systems and administration.

Responsibilities

• Manage end-to-end guest journey and overall guest experience.
• Ensure exceptional guest satisfaction throughout every stay.
• Handle guest feedback, special requests, and service recovery.
• Create personalised guest experiences and memorable moments.
• Coordinate with operational departments to ensure seamless service delivery.
• Monitor guest satisfaction levels and identify improvement opportunities.
• Anticipate guest needs and exceed service expectations.
• Maintain accurate guest profiles and preference records.
• Support the implementation of guest engagement initiatives.
• Uphold luxury hospitality standards across all guest touchpoints.
• Prepare guest experience reports and feedback summaries.
• Contribute to the property’s reputation through outstanding service delivery.

Skills

Guest experience management

Communication skills

Interpersonal skills

Problem solving

Team collaboration

Attention to detail

Tools

Hospitality systems

Job description

Guest Experience Manager – Hospitality and Outdoor (Paternoster)

A luxury boutique hospitality property in the picturesque coastal town of Paternoster is seeking an exceptional Guest Experience Manager to oversee and elevate the complete guest journey from arrival to departure. This exciting opportunity is ideal for a hospitality professional who is passionate about creating memorable experiences, building meaningful guest relationships, and maintaining the highest standards of personalised service.

The successful candidate will play a key role in ensuring that every guest interaction reflects the property’s commitment to luxury, attention to detail, and heartfelt hospitality. Working closely with operational teams, the Guest Experience Manager will be responsible for coordinating guest services, handling special requests, managing guest feedback, and continuously improving the overall guest experience. The role requires an individual who can anticipate guest needs, resolve concerns professionally, and identify opportunities to exceed expectations at every touchpoint.

This position is perfectly suited to a highly organised and guest‑focused leader who thrives in a luxury hospitality environment. Strong communication, relationship‑building, and problem‑solving skills are essential, as well as the ability to collaborate effectively with various departments. The ideal candidate will have a genuine passion for delivering exceptional service and ensuring that every guest leaves with lasting positive memories. If you are dedicated to creating world‑class experiences and enjoy working in an environment where attention to detail and guest satisfaction are paramount, this could be the ideal next step in your hospitality career.

Job Requirements

• Previous experience in a Guest Experience, Front Office, or Hospitality Management role.
• Strong understanding of luxury hospitality standards and guest expectations.
• Excellent communication and interpersonal skills.
• Ability to manage guest relations with professionalism and discretion.
• Strong problem‑solving and conflict‑resolution abilities.
• Highly organised with exceptional attention to detail.
• Ability to work collaboratively across departments.
• Proficiency in hospitality systems and administration.
• Professional presentation and positive attitude.
• Ability to work flexible hours, including weekends and public holidays when required.

Job Description

• Manage the end‑to‑end guest journey and overall guest experience.
• Ensure exceptional guest satisfaction throughout every stay.
• Handle guest feedback, special requests, and service recovery.
• Create personalised guest experiences and memorable moments.
• Coordinate with operational departments to ensure seamless service delivery.
• Monitor guest satisfaction levels and identify improvement opportunities.
• Anticipate guest needs and exceed service expectations.
• Maintain accurate guest profiles and preference records.
• Support the implementation of guest engagement initiatives.
• Uphold luxury hospitality standards across all guest touchpoints.
• Prepare guest experience reports and feedback summaries.
• Contribute to the property’s reputation through outstanding service delivery.

Benefits & Salary

• Salary: Market Related
• Provident Fund
• Start Date: ASAP
• Establishment: Hotel (Boutique)
• Job Type: Full Time
• Location: Paternoster, Western Cape