ST-Insurance Secretary

Jackie Cory Recruitment; Gqeberha; On-site; ZAR 120,000 - 160,000; Full time

Job summary

Jackie Cory Recruitment is seeking a professional ST-Insurance Secretary to support short-term insurance clients and act as a key contact for customers. The role focuses on admin, documentation, and client liaison to ensure smooth policy-related processes.

The ideal candidate will have an RE5 certificate, Afrikaans and English fluency, and strong communication and organisational skills to deliver high-quality service in a client-facing environment.

Qualifications

• RE5 Certificate is essential.
• Experience in short-term insurance or insurance administration is advantageous.
• Fluent Afrikaans and English required.
• Excellent verbal and written communication skills.
• Strong telephone and client service skills.
• Good administrative and organisational abilities.
• Professional, reliable and confident when dealing with clients.

Responsibilities

• Answer and manage incoming client calls in a professional and friendly manner.
• Assist clients with general short term insurance tasks.
• Provide administrative and secretarial support to short-term insurance clients.
• Assist with client correspondence, documentation and policy-related administration.
• Maintain accurate client records and ensure documentation is up to date.
• Liaise with clients, insurers and internal staff as required.
• Follow up on outstanding information and administrative matters.
• Deliver a high level of customer service at all times.

Skills

Verbal communication

Written communication

Telephone skills

Client service

Organisational skills

Administration

Education

RE5 Certificate

Afrikaans fluency

English fluency

Job description

Our client is looking for a professional and client-focused ST-Insurance Secretary to join their team. The successful candidate will be responsible for providing administrative support while serving as a key point of contact for clients.

Requirements:

• RE5 Certificate is essential.

• Previous experience in short-term insurance or an insurance administration environment is advantageous.

• Fluent Afrikaans is essential in addition to English, etc.

• Excellent verbal and written communication skills.

• Strong telephone and client service skills.

• Good administrative and organisational abilities.

• Professional, reliable and confident when dealing with clients.

Key Responsibilities:

• Answer and manage incoming client calls in a professional and friendly manner.

• Assist clients with general short term.

• Provide administrative and secretarial support to the short-term insurance clients.

• Assist with client correspondence, documentation and policy-related administration.

• Maintain accurate client records and ensure documentation is up to date.

• Liaise with clients, insurers and internal staff as required.

• Follow up on outstanding information and administrative matters.

• Deliver a high level of customer service at all times.