Internal / Key Accounts Broker – Short-Term Insurance

Oxyon People Solutions; Johannesburg; Vor Ort; ZAR 360.000 - 540.000; Vollzeit

Zusammenfassung

Oxyon People Solutions seeks an Internal / Key Accounts Broker for our Short-Term Insurance team in Johannesburg. You will manage a ~300 client portfolio, provide proactive service, underwriting support, renewals, re-broking and policy administration.

The role is office-based with no external client visits; you will work with clients and insurers to keep policies well-structured, priced, and well managed.

Qualifikationen

• Minimum 2 years underwriting experience.
• Experience within a broker.

Aufgaben

• Manage approx. 300 clients portfolio.
• Build relationships with existing clients via proactive communication.
• Understand client insurance needs and provide solutions.
• Conduct telephonic/Zoom consultations on policies, renewals, cover changes.
• Perform underwriting and risk assessments.
• Obtain and prepare competitive quotations from multiple insurers.
• Handle personal and commercial lines.
• Manage full policy renewal process and retention.
• Process endorsements and amendments accurately.
• Coordinate vehicle tracking device installations.
• Ensure compliance with regulatory requirements.

Kenntnisse

Underwriting

Brokerage experience

Client service

Ausbildung

Matric / Grade 12

NQF Level 4 qualification in Financial Services

Jobbeschreibung

About Role:

Department: Short-Term Insurance

We are looking for an experienced Internal / Key Accounts Broker to join our Short-Term Insurance team.

The successful candidate will manage an existing portfolio of approximately 300 clients, providing proactive client service, underwriting support, renewals, re-broking and policy administration.

This is an office-based/inbound role with no external client visits. You will work closely with clients and leading insurers to ensure that policies remain appropriately structured, competitively priced and effectively managed.

KEY RESPONSIBILITIES:

Client & Portfolio Management

• Manage and maintain an assigned portfolio of approximately 300 clients.

• Build strong relationships with existing clients through proactive communication.

• Understand client insurance requirements and provide appropriate solutions.

• Conduct telephonic and Zoom consultations regarding policies, renewals and cover changes.

Underwriting & Quoting

• Perform general underwriting and risk assessments.

• Obtain and prepare competitive quotations.

• Source and compare quotations from multiple insurers where required.

• Handle both personal and commercial lines insurance.

Renewals & Retention

• Manage the full policy renewal process.

• Review existing cover, risk exposures and policy requirements.

• Present renewal terms and alternative options to clients.

• Proactively manage client retention and reduce policy lapses.

Policy Administration

• Process policy endorsements and amendments accurately.

• Manage policy cancellations and conduct exit discussions where applicable.

• Identify opportunities to retain clients where possible.

• Coordinate vehicle tracking device installations.

• Arrange valuations where required to ensure adequate sums insured.

• Process refunds accurately and timeously.

Premium & Payment Management

• Monitor unpaid premiums and follow up with clients.

• Liaise with clients and insurers to resolve outstanding payment issues.

Compliance

• Maintain accurate client and policy records.

• Ensure all activities comply with relevant legislative, regulatory and underwriting requirements.

• Provide professional advice on cover options, excesses, policy terms and risk exposures.

MINIMUM REQUIREMENTS

• Matric / Grade 12.

• RE5 certification – compulsory.

• NQF Level 4 qualification in Financial Services will be advantageous.

• Minimum 2 years' underwriting experience.

• Experience within a broker