Spec: Infrastructure Monitoring

BCXP; Centurion; On-site; ZAR 500,000 - 900,000; Full time

Job summary

BCXP is seeking a Specialist in Infrastructure Monitoring to oversee continuous monitoring, management, and optimization of IT infrastructure in a dynamic outsourced environment. You will lead a team of monitoring professionals, ensuring system stability, performance, and availability while delivering proactive improvements.

The role requires 5+ years in monitoring with at least 2 years in management, ITIL Foundation and related certifications, and strong collaboration with cross-functional

Qualifications

• Minimum NQF 6 qualification in IT or related field, or NQF 4 with extensive experience.
• 5+ years in monitoring and surveillance tech with 2+ years in a leadership role.
• Certifications such as ITIL Foundation and monitoring tool credentials are preferred.

Responsibilities

• Continuously monitor servers, networks, apps and databases to meet SLAs.
• Triage incidents, perform RCA, and coordinate resolution with teams.
• Analyze trends and collaborate to improve infrastructure design.
• Evaluate new monitoring tools to enhance coverage and efficiency.
• Lead and develop a team of infrastructure monitoring professionals.
• Provide performance reviews and development plans for staff.
• Act as liaison with clients and internal teams on infra health.
• Generate regular reports on infrastructure performance and monitoring effectiveness.

Skills

Project Management

Strategic Business Development

Data Analysis

Infrastructure Management

Education

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

NQF 4: Grade 12

Tools

IT monitoring tools

Job description

Select how often (in days) to receive an alert:

The Specialist in Infrastructure Monitoring is responsible for ensuring the continuous monitoring, management, and optimization of IT infrastructure within a dynamic, outsourced environment. This role is pivotal in maintaining the stability, performance, and availability of client systems by proactively identifying and addressing potential issues before they impact business operations. Additionally, the Specialist will oversee a team of monitoring professionals, providing guidance, support, and development opportunities to ensure a high standard of service delivery.

Key Deliverables / Primary Functions

• Continuously monitor servers, networks, applications, and databases using industry-standard monitoring tools, further identify and respond to alerts, ensuring that issues are resolved promptly to minimize downtime keeping to SLA’s
• Triage and troubleshoot infrastructure incidents, escalating to the appropriate teams when necessary, provide detailed incident reports and conduct root cause analysis, coordinate with cross-functional teams to resolve incidents and improve system reliability.
• Analyse monitoring data to identify trends, bottlenecks, and areas for improvement, collaborate with engineering teams to enhance infrastructure design and architecture.
• Evaluate and integrate new monitoring tools and technologies to improve efficiency and coverage.
• Supervise a team of infrastructure monitoring professionals, ensuring that they are well-trained and equipped to perform their roles effectively.
• Conduct regular performance reviews, provide constructive feedback, and create development plans for team members. .
• Foster a collaborative and supportive team environment, encouraging continuous learning and improvement.
• Act as a liaison between clients and internal teams, providing regular updates on infrastructure health and performance.
• Generate and present regular reports on infrastructure performance and monitoring effectiveness.

Core Functional Skills & Capabilities

Project Management

Strategic Business Development

Data Analysis

Infrastructure Management

Core Behavioural Competencies

Job Match

Leading and supervising

Persuading and Influencing

Analysing

Planning & Organising

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in Monitoring and Surveillance technology solutions and tools with at least 2 years in a management capacity with relevant certifications as per below.

OR

• Grade 12 with 7 years’ experience in Monitoring and Surveillance technology solutions and tools with at least 2 years in a management capacity with relevant certifications as per below.

Certifications

ITIL Foundation

Entuity

SCOM

eGmonitoring

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control 5+

Level of Engagement Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition