Network Monitoring Agent

PTY; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd in Cape Town is seeking a Network Monitoring Agent based in Plattekloof to perform real-time monitoring and incident response. You will monitor systems such as Zabbix, Grafana and The Dude, assess alert severity, log incidents and communicate with stakeholders.

Apply your knowledge of TCP/IP and SNMP, maintain SLA commitments and work with a cross-functional team to improve monitoring processes. A Grade 12 and a relevant diploma/degree are required or beneficial.

Qualifications

• Experience with network monitoring tools such as Zabbix, Grafana and The Dude.
• Experience with ticketing systems in a team-based support environment.
• Basic understanding of TCP/IP, DNS, DHCP, HTTP, ICMP and SNMP.
• Strong written and verbal communication skills.
• Attention to detail when logging, updating and documenting incidents.
• Ability to multi-task in a high-pressure, fast-paced environment.
• Knowledge of SLA principles and their application in network monitoring.
• Grade 12 is required; a tertiary diploma or degree is beneficial.

Responsibilities

• Real-Time Network Monitoring and Alert Response.
• Monitor network systems for performance anomalies, service disruptions and triggers.
• Assess the severity and customer impact of incoming alerts.
• Log all network incidents clearly and accurately in the ticketing system.
• Communicate incident status, impact and ETA to stakeholders.
• Escalate according to procedures and engage higher-level teams when needed.
• Pro-actively chase resolutions and keep stakeholders informed.
• Adhere to SLAs and maintain incident documentation.

Skills

Communication

Attention to detail

Multi-tasking

Problem solving

Analytical skills

Interpersonal skills

Cross-functional collaboration

SLA awareness

Education

Grade 12

Diploma or degree

Tools

Microsoft Office

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

Network Monitoring Agent

Cape Town, South Africa | Posted on 13/03/2026

Red Ember Recruitment is seeking to hire aNetwork Monitoring Agent based in Plattekloof.

• Real-Time Network Monitoring and Alert Response:
  
• Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers.
  
• Assess the severity and customer impact of incoming alerts.
  
• Initiate documented troubleshooting steps to resolve issues and independently where possible.
  
• Log all network incidents clearly and accurately in the ticketing system.
  
• Incident Communication and Escalation Management:
  
• Ensure clear and timely communication to relevant stakeholders regarding incident status,impact, and estimated time of resolution (ETA).
  
• Follow established escalation procedures, engaging higher-level support teams when necessary.
  
• Pro-actively chase resolutions, keeping all stakeholders informed at regular intervals until issues are fully resolved.
  
• Assess and clearly document customer impacts associated with network alerts and incidents.
  
• Prioritise incidents based on the level of customer impact and urgency.
  
• Consistently adhere to agreed-upon Service Level Agreements (SLAs), ensuring timely responses and resolutions.
  
• Develop a comprehensive understanding of network infrastructure, monitoring systems, andBcustomer environments.
  
• Identify opportunities for process improvements, system enhancements, and monitoring optimisations.
  
• Actively participate in training and knowledge-sharing initiatives within the surveillance team
  
• Adherence to SLAs.
  

Requirements

• Previous experience with network monitoring tools (Zabbix, Grafana, The Dude) advantageous.
  
• Experience with ticketing systems in a team-based support environment is beneficial.
  
• Basic understanding of network protocols (TCP/IP, DNS, DHCP, HTTP, ICMP, SNMP).
  
• Fundamental network troubleshooting skills advantageous.
  Proficiency in Microsoft Office (Word, Excel, Outlook).
• Professional Skills:
  
• Strong communication skills, both written and verbal, for clear stakeholder interactions.
  
• Attention to detail when logging, updating, and documenting incidents.
  
• Ability to multi-task effectively and prioritise work in a high-pressure, fast-paced environment.
  
• Demonstrated problem-solving and analytical capabilities.
  
• Familiarity with SLA principles and their application in a network monitoring context.
  
• Strong interpersonal skills, able to work collaboratively with cross-functional teams.
  
• Grade 12 is required.
  
• A relevant tertiary diploma or degree will be beneficial.