Tech Officer: Customer Engineer (FS)

BCXP; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCXP is seeking an IT support professional to provide first-line technical support for hardware deployed in store locations. You will diagnose incidents, resolve issues onsite, and assist junior technicians. Travel locally is required, with extended hours as needed.

Minimum NQF4/Grade 12 and 2 years of IT support experience are expected, with CompTIA A+ certification preferred to ensure effective troubleshooting and installation tasks.

Qualifications

• NQF 4: Grade 12 National Diploma.
• 2 years IT support experience in retail environments.
• CompTIA A+ certification preferred.

Responsibilities

• Provide first-line IT support for incidents arising from hardware in stores.

Skills

Customer Focus

ICT Knowledge

Problem Solving

Teamwork

Education

CompTIA A+

Job description

Select how often (in days) to receive an alert:

To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

• For Maintenance resources, timeously attend to Severity Level 1 type incidents and ensure resolution ‘first time’ without ‘return trips’. For Installation resources, actively be involved in all ‘first-time’ installations and project rollouts; thus being able to both advise with regards issues, as well provide training and support for junior resources.
• Provide support both at a first line level as well onsite with the client, diagnosing and resolving incidents for the IT Infrastructure deployed or to be installed in the stores for the various contracted clients.
• Provide technical support to junior technicians that may encounter difficulties onsite when attending to incidents and/or installations.
• Successfully perform, and be able to advise, on the full range of defined tasks associated with operating and controlling of installed hardware and software.
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards.
• Diligently drive SLA on all maintenance and non-maintenance incidents, as well preventative maintenance

Core Functional Skills & Capabilities

Customer Focus

ICT Knowledge

Problem solving

Teamwork

Core Behavioural Competencies

Job Match

Culture Match

Applying expertise & Technology

Following instructions & procedures

Working with people

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

2 years’ experience

Certifications

CompTIA A+

A+

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement :Internal and external clients

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required