Tech Officer: Jnr Customer Engineer (FS)

BCXP; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCXP is seeking a Tech Officer: Jnr Customer Engineer (FS) to support onsite operations and remote diagnostics under supervision, ensuring contract service levels are met. You will maintain the CMDB, install hardware and software, and assist technicians via Remedy and customer software, with a focus on timely SLA delivery.

Travel locally is required; a valid driver’s license and reliable vehicle are essential. A minimum NQF4/Grade 12 or National Diploma plus key certifications are expected.

Qualifications

• NQF 4: Grade 12 National Diploma required.
• Minimum 2 years’ experience installing hardware solutions in a retail environment.
• Certifications include COMPTIA, MS MCSE/MCSA and Linux LPIC 1/2 or CompTIA Linux+.

Responsibilities

• Maintain configuration management system and CMDB using OS, hardware, tools and documentation.
• Perform full range of tasks to operate and control installed hardware and software.
• Ensure tasks and procedures meet service levels and client requirements.
• Follow installation plans and verify items match described instructions.
• Continually install or remove hardware/software per installation instructions and standards.
• Provide remote support to technicians using Remedy and customer software packages; drive SLA.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4: Grade 12 National Diploma

COMPTIA

MCSE/MCSE

LPIC 1 & 2 / Linux+

Tools

Remedy

Job description

Select how often (in days) to receive an alert:

Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required