Tech Officer: Jnr Customer Engineer (FS)

BCXP; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

BCXP is seeking a Tech Officer: Jnr Customer Engineer (FS) to provide routine hardware service and remote diagnostics under supervision. You will ensure service levels with contracted clients and assist with hardware/software installations per plans.

Requirements include a minimum 2 years in hardware solutions in retail, COMPTIA, MCSA/MCSE, LPIC certifications, and a valid driver's license. Travel locally is required and extended hours may be necessary.

Qualifications

• ICT knowledge and problem-solving abilities are required.
• Strong customer service orientation and teamwork are essential.
• Ability to follow instructions and work with established procedures.

Responsibilities

• Maintain CMDB and hardware/software configurations.
• Perform tasks for operating/installing hardware/software per plans.
• Support remote diagnostics and customer software packages.
• Drive SLA and ensure services meet contracted levels.
• Assist and guide fellow technicians as needed.

Skills

ICT Knowledge

Problem solving

Customer Service

Teamwork

Education

NQF 4 Grade 12 National Diploma

Tools

COMPTIA

MCSA/MCSE

LPIC 1/2

Job description

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Tech Officer: Jnr Customer Engineer (FS)

Reports to: Ops Manager: Onsite Operations (M/S6)

Core Description

Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA

Core Functional Skills & Capabilities

ICT Knowledge

Problem solving

Customer Service

Teamwork

Core Behavioural Competencies

Working with people

Following instructions & procedures

Applying expertise & Technology

Culture Match

Job Match

Minimum Qualifications

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment

Certifications

COMPTIA

Microsoft Systems Associate or Engineer (MCSA or MCSE);

Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Required to travel locally

Drivers Licence and Reliable Vehicle - both required

Ability to work extended /long hours as and when required