Spares Advisor

Defy Appliances; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Defy Appliances in KwaZulu-Natal is hiring a Spares Associate to support customers by selling spares over the counter and by phone, ensuring availability and accuracy with branch budget guidelines.

You will educate customers using product knowledge, maintain key accounts, and process orders promptly, while keeping records and aiding the Branch Service team.

This role requires Grade 12 and 2-3 years in stores, strong numeracy, computer literacy, and good communication.

Qualifications

• Grade 12 certificate.
• 2-3 years stores experience.

Responsibilities

• Sell spares at set prices.
• Provide customers with a friendly prompt sales experience.
• Provide customer education as required using technical and product information
• Maintenance of key accounts
• Contact large current and new customers advising them of current prices, specials, taking orders
• Provide service to Branch Service Department and Technicians/Contactors
• Manage “awaiting parts (AP)” customers through regular contact
• Housekeeping
• Picking of small orders as per guidelines
• Off checking of customer orders prior to packing
• Ensure that customer orders are actioned and invoiced timeously
• Resolving customer queries timeously and attending to their phone calls
• Conducts stock counts as per Company procedures
• Ensures stocks are correct and available at all times, replenish/order as required
• Presents stocks for audits/stock counts as required
• Conducts “Van Stock” counts and as required
• Manage daily “AP” lists
• Collect all moneys before spares are supplied
• Ensure invoices balance with moneys paid
• Add spares onto job cards
• Record keeping, i.e. completion and filing of required documentation (POD’s, Invoices, credit notes, IBST’s)
• System maintenance
• Adhoc tasks related to spares management, administration and sales as required by Spares Associate / Lead / Manager

Skills

Numeracy

Computer literacy

Good communication skills

Education

Grade 12 certificate

Job description

Purpose

To provide support to customers through ensuring the availability and selling of the Company’s range of spares over the counter and via telephone in line with branch budget guidelines. To support the Branch Service department with spares requirements in terms of warranty maintenance.

KEY RESPONSIBILITIES:

• Sell spares at set prices
• Provide customers with a friendly prompt sales experience.
• Provide customer education as required using technical and product information
• Maintenance of key accounts
• Contact large current and new customers advising them of current prices, specials, taking orders
• Provide service to Branch Service Department and Technicians/Contactors
• Manage “awaiting parts (AP)” customers through regular contact
• Housekeeping
• Picking of small orders as per guidelines
• Off checking of customer orders prior to packing
• Ensure that customer orders are actioned and invoiced timeously
• Resolving customer queries timeously and attending to their phone calls
• Conducts stock counts as per Company procedures
• Ensures stocks are correct and available at all times, replenish/order as required
• Presents stocks for audits/stock counts as required
• Conducts “Van Stock” counts and as required
• Manage daily “AP” lists
• Housekeeping
• Collect all moneys before spares are supplied
• Ensure invoices balance with moneys paid
• Add spares onto job cards
• Record keeping, i.e. completion and filing of required documentation (POD’s, Invoices, credit notes, IBST’s)
• System maintenance
• Adhoc tasks related to spares management, administration and sales as required by Spares Associate / Lead / Manager

SKILLS & QUALIFICATIONS:

• Grade 12 certificate
• 2-3 years stores experience

• Numeracy
• Computer Literacy
• Good communication skills