Spa Receptionist

HotelJobs; Franschhoek; On-site; ZAR 100,000 - 167,000; Full time

Job summary

HotelJobs in Franschhoek is seeking a friendly Spa Receptionist to welcome guests, manage bookings, and handle enquiries with grace and efficiency. You will coordinate treatment schedules, process payments, and support daily administrative tasks while upholding luxury service standards in a busy 5-star spa environment.

Flexibility to work weekends and holidays is preferred. Experience in luxury hospitality, strong communication, and a polished appearance are essential to create an exceptional

Qualifications

• Minimum 2 years in a 5-star spa, wellness, or luxury hospitality environment.
• Experience in guest reservations, scheduling, POS systems, and cash-ups.
• Exceptional organisation and ability to manage a busy diary.
• Excellent verbal and written communication skills.
• Calm, professional, solutions-focused in a fast-paced setting.
• Strong attention to detail.
• Excellent customer service and interpersonal skills.

Responsibilities

• Create a relaxing and welcoming atmosphere at the spa reception.
• Assist guests with enquiries regarding spa treatments, facilities, products, and services.
• Provide accurate information regarding treatment durations, prices, and availability.
• Handle guest complaints professionally, escalating to Spa Manager when required.
• Manage spa bookings, reservations, and appointments accurately and efficiently.
• Answer calls, emails, and guest enquiries promptly.
• Confirm appointments and communicate changes or cancellations to guests and therapists.
• Coordinate treatment schedules to optimise use of therapists and facilities.
• Maintain accurate booking records and guest information.
• Assist with walk-in bookings and guest requests.
• Process payments, invoices, and spa transactions accurately.
• Manage daily cash-ups and reconcile reception transactions.
• Maintain records of bookings, payments, cancellations, and guest preferences.
• Assist with daily reports and administrative requirements.
• Promote spa treatments, packages, and retail products.
• Provide knowledgeable recommendations on spa products and treatments.
• Process retail sales and ensure attractive product presentation.
• Identify opportunities to enhance guest experiences and spa revenue.
• Maintain professional appearance and grooming.

Skills

Guest reservations

Scheduling

POS systems

Cash handling

Organisation

Communication

Customer service

Interpersonal skills

Attention to detail

Problem solving

Education

Matric Certificate

Spa therapy qualification

Job description

Location: Franschhoek Spa Receptionist – Luxury Hospitality

A prestigious luxury hospitality establishment offering sophisticated escapes and unique guest experiences is seeking a positive, vibrant, and energetic Spa Receptionist.

The Spa Receptionist will be the first point of contact for spa guests and play an integral role in creating an exceptional spa experience. The position requires a warm, professional, and welcoming approach while managing reception duties, spa bookings, guest enquiries, and administrative responsibilities.

Main Responsibilities

• Create a relaxing and welcoming atmosphere at the spa reception.
• Assist guests with enquiries regarding spa treatments, facilities, products, and services.
• Provide accurate information regarding treatment durations, prices, and availability.
• Handle guest complaints and concerns professionally, escalating matters to the Spa Manager or Spa Operator when required.
• Manage spa bookings, reservations, and appointments accurately and efficiently.
• Answer telephone calls, emails, and guest enquiries promptly.
• Confirm appointments and communicate any changes or cancellations to guests and therapists.
• Coordinate treatment schedules to ensure efficient utilisation of therapists and spa facilities.
• Maintain accurate booking records and guest information.
• Assist with walk-in bookings and accommodate guest requests whenever possible.
• Process guest payments, invoices, and spa transactions accurately.
• Manage daily cash-ups and reconcile reception transactions according to company procedures.
• Maintain accurate records of bookings, payments, cancellations, and guest preferences.
• Assist with daily reports and administrative requirements.
• Promote spa treatments, packages, and retail products.
• Provide knowledgeable recommendations regarding spa products and treatments.
• Process retail sales accurately and ensure products are attractively presented.
• Identify opportunities to enhance guest experiences and increase spa revenue.
• Maintain a professional appearance and adhere to uniform and grooming standards.
• Ensure spa brochures, treatment menus, and promotional materials are available and up to date.
• Report maintenance issues, equipment concerns, and operational irregularities promptly.

Experience and Skills

• Minimum of 2 years' experience in a 5-star spa, wellness, or luxury hospitality environment.
• Experience in guest reservations, scheduling, POS systems, and cash-ups.
• Exceptional organisational skills and confidence in managing a busy appointment diary.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Strong attention to detail.
• Excellent customer service and interpersonal skills.

Minimum Requirements

• Matric Certificate.
• Somatology, Beauty Therapy, or Spa Therapy qualification, or previous treatment room experience.
• Flexibility to work shifts, including weekends and public holidays.
• Preference will be given to candidates residing in Franschhoek and surrounding areas.

Ideal Candidate

• A friendly, well-presented, service-driven professional with a passion for luxury hospitality, exceptional guest experiences, and wellness services.