Spa and Wellness Manager

Wild Dreams Hospitality; South Africa; Presencial; ZAR 600.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Live-in accommodation

Descripción de la vacante

Wild Dreams Hospitality seeks a senior wellness leader to shape a distinctive, nature-led experience at a remote safari lodge. You will lead a wellness team, oversee budgets and drive revenue through spa programs.

This live-in role requires hands-on treatment skills, collaboration with guiding and culinary teams, and a passion for holistic wellness trends in a luxury hospitality setting.

Formación

• Senior-level spa/wellness management experience.
• Qualification in spa therapy or wellness.
• Proven leadership of wellness team.
• Budgeting, revenue targets and cost control experience.
• Strong spa hygiene and safety knowledge.
• Current practical therapist skills and willingness to treat guests.
• Knowledge of holistic wellness trends.
• Excellent guest engagement and communication.
• Ability to collaborate with guiding, culinary and guest experience teams.
• Comfortable living in remote bush environment.

Responsabilidades

• Lead the ongoing development of a distinctive, commercially viable wellness offering.
• Align wellness initiatives with the broader group wellness strategy.
• Design personalised wellness journeys that complement the wider safari experience.
• Partner with culinary and guiding teams to weave nutrition and mindful experiences into the guest stay.
• Oversee all spa and wellness facilities, including the gym, sauna, ice bath and pool.
• Conduct routine inspections covering cleanliness, maintenance, water quality and pest control.
• Deliver treatments personally during peak periods and when operationally required.
• Manage inventory, equipment and operational resources.
• Prepare and manage annual budgets and business plans.
• Drive revenue through treatments, programmes, retail and upselling.
• Coach and train the team, and set clear performance expectations.
• Review guest feedback and implement continuous improvements.
• Ensure compliance with health, safety, environmental and company standards.

Conocimientos

Team leadership

Budget management

Spa/wellness management

Guest engagement

Health & safety knowledge

Wellness trends

Communication skills

Cross-functional collaboration

Therapist skills

Educación

Spa therapy qualification

Descripción del empleo

This is a senior, dual-focus role for a wellness professional who is as comfortable leading a team and managing budgets as they are working treatment-side. You will shape a distinctive, nature-led wellness experience within a remote, intimate safari setting.

Core Criteria:

• Previous experience in a spa or wellness management role, ideally in luxury hospitality/lodge setting
• Recognised qualification in spa therapy or wellness
• Proven ability to lead, coach and develop a wellness team
• Practical experience managing budgets, revenue targets and cost control
• Strong knowledge of spa hygiene, health and safety standards
• Current practical therapist skills, with the willingness to treat guests when needed
• Knowledge of holistic wellness trends, including movement, nutrition, recovery and mindfulness
• Excellent guest engagement and communication skills
• Ability to collaborate across guiding, culinary and guest experience teams
• Comfortable living and working in a remote bush environment

Core Responsibilities:

• Lead the ongoing development of a distinctive, commercially viable wellness offering
• Align wellness initiatives with the broader group wellness strategy
• Design personalised wellness journeys that complement the wider safari experience
• Partner with culinary and guiding teams to weave nutrition and mindful experiences into the guest stay
• Oversee all spa and wellness facilities, including the gym, sauna, ice bath and pool
• Conduct routine inspections covering cleanliness, maintenance, water quality and pest control
• Deliver treatments personally during peak periods and when operationally required
• Manage inventory, equipment and operational resources
• Prepare and manage annual budgets and business plans
• Drive revenue through treatments, programmes, retail and upselling
• Coach and train the team, and set clear performance expectations
• Review guest feedback and implement continuous improvements
• Ensure compliance with health, safety, environmental and company standards

This is a live-in position.