Software Support Engineer — Deployments & Remote/On-Site

Network Finance; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Network Finance in Gauteng seeks a technical specialist to deploy, maintain and troubleshoot specialised software solutions for customer environments, with both remote and on-site support.

You will upgrade software, manage databases, provide training, and collaborate with development teams while travelling across Africa and internationally.

Strong MS SQL skills, 5 years in software support, and a Code 8 licence are required, with the ability to work independently and in a team.

Qualifications

• National Diploma in IT or relevant IT certifications including MS SQL modules.
• Minimum 5 years’ experience in software support and MS SQL environments.
• Strong understanding of MS SQL databases, SQL queries, and database-driven applications.
• Proven ability to write, troubleshoot, and optimise SQL scripts.
• Excellent analytical and problem-solving skills.
• Strong communication and customer service skills.
• Valid Code 8 driver’s licence and clear criminal record; willing to travel extensively.

Responsibilities

• Deploy and configure proprietary software and databases at new customer sites.
• Upgrade and maintain existing software deployments; troubleshoot issues logged through the support desk.
• Provide technical support and guidance to field technicians; diagnose TCP/IP and serial communication issues.
• Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting.
• Conduct technical training for internal teams and customers; assist with customer server maintenance.
• Manage and update support tickets within agreed turnaround times; escalate unresolved issues.
• Travel to customer sites across Africa and internationally; participate in deployments and training.
• Collaborate with developers to identify and resolve software bugs; participate in internal testing.
• Stay current with developments in OS, databases, cloud platforms, and related technologies.

Skills

MS SQL

SQL scripting

Troubleshooting

Customer service

Education

National Diploma in Information Technology

Tools

MS SQL Server

Azure

AWS

Job description

Network Finance in Gauteng seeks a technical specialist to deploy, maintain and troubleshoot specialised software solutions for customer environments, with both remote and on-site support.

You will upgrade software, manage databases, provide training, and collaborate with development teams while travelling across Africa and internationally.

Strong MS SQL skills, 5 years in software support, and a Code 8 licence are required, with the ability to work independently and in a team.