Remote Application Support Engineer SQL & Office 365

City Logistics; Durban; Hybrid; ZAR 300,000 - 450,000; Full time

Job summary

City Logistics, located in Durban, seeks an Intermediate Application Support Engineer to provide remote support for various environments. The role requires strong skills in SQL and Microsoft Office 365, along with a proven background in IT helpdesk operations.

The successful candidate will manage software troubleshooting, assist with user training, and maintain support ticket SLAs. Experience in software testing and logistics environments is advantageous. The position may require occasional travel and standby support after hours.

Qualifications

• 3–5 years working experience in an IT helpdesk environment.
• 3–5 years SQL knowledge.
• Proficiency in MS Suites.

Responsibilities

• Manage in-house software, troubleshooting, and escalation.
• Support user training and new application roll-outs.
• Maintain ticket SLA.

Skills

Microsoft Office 365

SQL

T-SQL

Software Testing

User Training

Remote Software (RDP, TeamViewer, VPN)

Education

Degree, Diploma, or Certification in Information Technology or related studies

Matric or NQF equivalent

Tools

Fresh Service

Freshdesk

GITLAB

ASANA

Job description

City Logistics, located in Durban, seeks an Intermediate Application Support Engineer to provide remote support for various environments. The role requires strong skills in SQL and Microsoft Office 365, along with a proven background in IT helpdesk operations.

The successful candidate will manage software troubleshooting, assist with user training, and maintain support ticket SLAs. Experience in software testing and logistics environments is advantageous. The position may require occasional travel and standby support after hours.