Social Support Officer

Placements24; Lenasia; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Training & development

Team environment

Competitive pay

Job summary

Placements24 in Soweto is seeking a caring Social Support Officer to guide individuals and families toward essential services. You will assess needs, connect clients with housing, welfare, and employment resources, and accompany them to appointments.

You will maintain confidential records, collaborate with local organisations, and deliver practical and emotional support in a busy community setting. The role rewards teamwork, patience, and a commitment to improving community wellbeing in Gauteng.

Qualifications

• Experience in a social care, community development, or similar support role.
• Good understanding of social welfare issues and resources available in the Gauteng region.
• Excellent communication and interpersonal skills, with the ability to build trust.
• Patience, empathy, and a non-judgmental approach to client interaction.
• Ability to work independently and as part of a supportive team.
• Basic computer literacy for record-keeping purposes.

Responsibilities

• Engage with community members to identify their social support needs and challenges.
• Provide information and guidance on available social services, housing, and employment opportunities.
• Assist clients with applications for government grants, benefits, and essential services.
• Offer practical support, such as accompanying clients to appointments or facilitating access to resources.
• Maintain confidential records of client interactions and support provided.
• Collaborate with local community organizations and service providers to enhance support networks.

Skills

Communication

Empathy

Independent work

Record-keeping

Computer literacy

Job description

About the Role

Our client is seeking a caring and dedicated Social Support Officer to join their team in Soweto . This role focuses on providing direct assistance and support to individuals and families within the community, helping them to access resources and improve their overall well-being. You will act as a vital link between community members and the services they need, offering practical help and emotional encouragement. This is a rewarding opportunity for someone passionate about making a positive difference at the grassroots level, contributing to the social welfare of the Soweto community through direct engagement and compassionate support.

Key Responsibilities

• Engage with community members to identify their social support needs and challenges.
• Provide information and guidance on available social services, housing, and employment opportunities.
• Assist clients with applications for government grants, benefits, and essential services.
• Offer practical support, such as accompanying clients to appointments or facilitating access to resources.
• Maintain confidential records of client interactions and support provided.
• Collaborate with local community organizations and service providers to enhance support networks.

Requirements

• Experience in a social care, community development, or similar support role.
• Good understanding of social welfare issues and resources available in the Gauteng region.
• Excellent communication and interpersonal skills, with the ability to build trust.
• Patience, empathy, and a non-judgmental approach to client interaction.
• Ability to work independently and as part of a supportive team.
• Basic computer literacy for record-keeping purposes.

Benefits

• Competitive salary and benefits package.
• Opportunities for training and professional development in the social care field.
• A supportive team environment dedicated to community well-being.
• The immense satisfaction of directly helping individuals and families in Soweto .
• Contribute to the strengthening of community bonds and resilience.