Social Support Officer

Placements24; East London; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Travel allowances for outreach

Job summary

Placements24 is seeking a compassionate Social Support Officer to join its team in East London. The role involves assessing client needs, guiding access to social services, and empowering individuals and families in the Eastern Cape community.

You will connect clients with resources, provide emotional support, and advocate for their needs across service systems, contributing to community wellbeing in East London.

Qualifications

• Certificate or Diploma in Social Auxiliary Work, Community Development, or related field.
• Experience in a social support or community outreach role.
• Strong understanding of social welfare services in the Eastern Cape.

Responsibilities

• Assess the social and practical needs of clients and families.
• Provide information and referrals to relevant community services and support programs.
• Assist clients in navigating bureaucratic processes to access benefits and resources.
• Offer emotional support and guidance during challenging times.
• Maintain accurate and confidential client case files and progress notes.
• Advocate for clients' needs within various service systems in East London.

Skills

Communication

Listening

Empathy

Education

Certificate or Diploma in Social Auxiliary Work

Job description

About the Role

Our client is looking for a compassionate and proactive Social Support Officer to join their team in East London. This role is dedicated to assisting individuals and families within the community by connecting them with essential social services, resources, and support networks. You will play a crucial role in assessing needs, providing guidance, and empowering clients to overcome social and economic challenges. This position offers a direct opportunity to contribute to the well-being of the Eastern Cape community and foster positive change in East London.

Key Responsibilities

• Assess the social and practical needs of clients and families.
• Provide information and referrals to relevant community services and support programs.
• Assist clients in navigating bureaucratic processes to access benefits and resources.
• Offer emotional support and guidance during challenging times.
• Maintain accurate and confidential client case files and progress notes.
• Advocate for clients' needs within various service systems in East London.

Requirements

• Certificate or Diploma in Social Auxiliary Work, Community Development, or a related field.
• Previous experience in a social support or community outreach role.
• Good understanding of social welfare services and community resources in the Eastern Cape.
• Excellent communication, listening, and empathetic skills.Ability to work independently and manage a caseload effectively.
• Proficiency in basic record-keeping and reporting.

Benefits

• A competitive annual salary.
• Opportunities for professional development and training courses.
• Meaningful work contributing to community well-being in East London.
• A supportive and collaborative team environment.
• Provision for travel allowances for outreach activities.