Social Support Navigator - Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Collaborative team environment

Meaningful social impact

Job summary

Placements24 in Stellenbosch, Western Cape, seeks a Social Support Navigator to help vulnerable individuals access housing, healthcare, employment, education, and legal aid.

You will assess needs, develop action plans, connect clients with services, and provide ongoing advocacy and follow-up, maintaining confidential records and collaborating with community partners to expand support in the region.

Qualifications

• Excellent communication and interpersonal skills.
• Active listening and advocacy abilities.
• Experience navigating social services and agencies.

Responsibilities

• Conduct comprehensive needs assessments for clients seeking social support services.
• Develop individualized navigation plans to connect clients with appropriate resources and services.
• Provide ongoing support and follow-up to ensure clients successfully access and utilise services.
• Act as a primary point of contact and advocate for clients navigating various agencies and institutions.
• Maintain accurate and confidential client records and case notes.
• Collaborate with community partners, government agencies, and non-profit organisations to expand service offerings.
• Organise and conduct outreach activities to inform the community about available support services.
• Monitor client progress and provide feedback on service effectiveness to improve program delivery.
• Assist clients in understanding their rights and options within the social service landscape.
• Contribute to the development of new initiatives and strategies to address identified community needs in Stellenbosch.

Skills

Communication

Active listening

Interpersonal skills

Advocacy

Problem-solving

Empathy

Education

Relevant qualification in Social Work / Community Development / Psychology

Job description

About the Role

About the Role Our client, a dedicated organisation committed to social upliftment, is seeking a skilled Social Support Navigator to join their team in Stellenbosch, Western Cape . This pivotal role involves guiding vulnerable individuals and families through complex social service systems, ensuring they access the support they need to improve their circumstances. You will act as a bridge, connecting clients with resources related to housing, employment, healthcare, education, and legal aid. The ideal candidate will possess excellent communication, problem-solving, and advocacy skills, with a deep understanding of the challenges faced by marginalized communities. This position offers a significant opportunity to make a tangible difference in the lives of individuals and families in the Stellenbosch area. You will work closely with clients to assess their needs, develop personalized action plans, and provide ongoing support and follow-up. We are looking for a compassionate and resourceful individual who is passionate about social justice and community empowerment. Your expertise will be instrumental in helping clients overcome barriers and achieve greater stability and well‑being. This role requires dedication and a commitment to client‑centred support.

Key Responsibilities

• Conduct comprehensive needs assessments for clients seeking social support services.
• Develop individualized navigation plans to connect clients with appropriate resources and services.
• Provide ongoing support and follow-up to ensure clients successfully access and utilise services.
• Act as a primary point of contact and advocate for clients navigating various agencies and institutions.
• Maintain accurate and confidential client records and case notes.
• Collaborate with community partners, government agencies, and non‑profit organisations to expand service offerings.
• Organise and conduct outreach activities to inform the community about available support services.
• Monitor client progress and provide feedback on service effectiveness to improve program delivery.
• Assist clients in understanding their rights and options within the social service landscape.
• Contribute to the development of new initiatives and strategies to address identified community needs in Stellenbosch .

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, or a related field.
• Minimum of 3 years of experience in case management, social support, or community outreach.
• Proven experience in navigating and connecting clients with social services, housing, employment, and healthcare resources.
• Excellent communication, active listening, and interpersonal skills.
• Strong advocacy skills and the ability to represent clients' interests effectively.
• Knowledge of the social service landscape in the Western Cape , particularly in the Stellenbosch region.
• Ability to work independently and manage a caseload with efficiency and empathy.
• Proficiency in data management and reporting.
• A valid driver's license and willingness to travel within the region.
• A compassionate and client-centred approach to support.

Benefits

• A competitive salary and benefits package.
• Opportunities for professional development and training in social services.
• A rewarding role where you can directly improve the lives of individuals and families.
• A collaborative and supportive team environment focused on social impact.
• Exposure to diverse community challenges and innovative support solutions in Western Cape .
• The chance to contribute to positive social change in Stellenbosch .