Social Media Manager

Manpower Group; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

ManpowerGroup Malta is seeking a creative Social Media Manager to develop and execute cross-brand social strategies and content calendars. You will craft mobile-first content, including short-form videos, and grow presence across major platforms while building active online communities.

You will monitor trends, collaborate with creators, brief the creative team, and report on engagement and growth metrics. A dedicated online reputation management aspect is included in this role.

Qualifications

• 3–5 years' experience in social media management or digital content creation.
• Portfolio demonstrating engaging, mobile-first social media content.
• Experience managing multiple platforms (TikTok, Instagram, Facebook, LinkedIn).
• Proficiency in CapCut and other video editing apps.
• Experience using social listening and social media monitoring tools.
• Strong written communication and understanding of social media trends.

Responsibilities

• Develop and manage social media strategies and content calendars across multiple brands.
• Create engaging, mobile-first content, including short-form videos filmed and edited using a smartphone.
• Manage and grow brand presence across TikTok, Instagram, Facebook, LinkedIn, X and YouTube.
• Build and manage online communities through active engagement and interaction.
• Monitor social media trends and identify opportunities to create relevant content.
• Collaborate with influencers and content creators to support brand awareness and engagement.
• Work closely with the creative team, providing clear content briefs and campaign direction.
• Monitor social media performance and prepare regular reports on engagement, audience growth and campaign results.
• Additional Responsibility – Online Reputation Management: Monitor online reviews, brand mentions and customer feedback; manage online reputation; handle escalated queries; monitor sentiment and review ratings.

Skills

Social media management

Content creation

Brand engagement

Written communication

Trend analysis

Tools

CapCut

Social listening tools

Analytics tools

Job description

Key Responsibilities

• Develop and manage social media strategies and content calendars across multiple brands.
• Create engaging, mobile-first content, including short-form videos filmed and edited using a smartphone.
• Manage and grow brand presence across TikTok, Instagram, Facebook, LinkedIn, X and YouTube.
• Build and manage online communities through active engagement and interaction.
• Monitor social media trends and identify opportunities to create relevant, engaging content.
• Collaborate with influencers and content creators to support brand awareness and engagement.
• Work closely with the creative team, providing clear content briefs and campaign direction.
• Monitor social media performance and prepare regular reports on engagement, audience growth and campaign results.

Additional Responsibility – Online Reputation Management (One Position):

• Monitor online reviews, brand mentions and customer feedback.
• Manage online reputation and implement appropriate response protocols.
• Handle escalated queries and reputational concerns professionally.
• Monitor sentiment and review ratings to identify potential issues and improvement opportunities.

Minimum Requirements

• 3–5 years' experience in social media management or digital content creation.
• Previous agency experience is essential.
• A portfolio demonstrating experience creating engaging, mobile-first social media content.
• Experience managing multiple social media platforms, including TikTok, Instagram, Facebook and LinkedIn.
• Proficiency in video editing applications such as CapCut.
• Experience using social listening and social media monitoring tools.
• Strong written communication skills and an excellent understanding of social media trends.

Advantageous

• Experience within the higher education or EdTech industry.
• Experience with influencer marketing and creator collaborations.
• Previous experience in online reputation management (particularly for the position with this additional responsibility).

The Ideal Candidate

You are creative, trend-aware and naturally connected to the digital world. You understand how to create content that captures attention, encourages engagement and builds genuine online communities.

You are comfortable managing multiple brands, working in a fast-paced environment and balancing creativity with data-driven decision-making.

For the reputation management position, you will also need strong communication skills, sound judgement and the ability to manage sensitive online interactions professionally.

Please note that only suitable candidates will be contacted.