Social Media Manager

Kaitlin Mornet; Johannesburg; On-site; ZAR 279,000 - 469,000; Full time

Job summary

Kaitlin Mornet is seeking a creative Social Media Manager to develop engaging content and grow online communities across multiple platforms in Johannesburg. The role focuses on mobile-first videos and short-form content, with responsibilities spanning strategy, content briefs, and influencer collaborations.

You will manage brand presence on TikTok, Instagram, Facebook, LinkedIn, X and YouTube, monitor trends, report on engagement, and help shape online reputation.

Qualifications

• 3–5 years' experience in social media management or digital content creation.
• Previous agency experience is essential.
• A portfolio demonstrating experience creating engaging, mobile-first social media content.
• Experience managing multiple social media platforms, including TikTok, Instagram, Facebook and LinkedIn.

Responsibilities

• Develop and manage social media strategies and content calendars across multiple brands.
• Create engaging, mobile-first content, including short-form videos filmed and edited using a smartphone.
• Manage and grow brand presence across TikTok, Instagram, Facebook, LinkedIn, X and YouTube.
• Build and manage online communities through active engagement and interaction.
• Monitor social media trends and identify opportunities to create relevant, engaging content.
• Collaborate with influencers and content creators to support brand awareness and engagement.
• Work closely with the creative team, providing clear content briefs and campaign direction.
• Monitor social media performance and prepare regular reports on engagement, audience growth and campaign results.
• Monitor online reviews, brand mentions and customer feedback.
• Manage online reputation and implement appropriate response protocols.
• Handle escalated queries and reputational concerns professionally.
• Monitor sentiment and review ratings to identify potential issues and improvement opportunities.

Skills

Social media management

Content creation

Video editing

CapCut

Social listening tools

Agency experience

Portfolio

Written communication

Brand management

Tools

CapCut

Social listening tools

Job description

Monthly Cost To Company (Market related)

About the Role

We are looking for creative, digitally savvy Social Media Managers to develop engaging content, grow online communities and strengthen brand presence across multiple social media platforms.

This is an exciting opportunity for someone who understands what makes content stand out in a busy digital environment, particularly short-form video and mobile-first content.

You will be responsible for managing social media platforms, developing content strategies, identifying emerging trends and creating meaningful engagement across a portfolio of brands.

Key Responsibilities

• Develop and manage social media strategies and content calendars across multiple brands.
• Create engaging, mobile-first content, including short-form videos filmed and edited using a smartphone.
• Manage and grow brand presence across TikTok, Instagram, Facebook, LinkedIn, X and YouTube.
• Build and manage online communities through active engagement and interaction.
• Monitor social media trends and identify opportunities to create relevant, engaging content.
• Collaborate with influencers and content creators to support brand awareness and engagement.
• Work closely with the creative team, providing clear content briefs and campaign direction.
• Monitor social media performance and prepare regular reports on engagement, audience growth and campaign results.

Additional Responsibility - Online Reputation Management (One Position):

• Monitor online reviews, brand mentions and customer feedback.
• Manage online reputation and implement appropriate response protocols.
• Handle escalated queries and reputational concerns professionally.
• Monitor sentiment and review ratings to identify potential issues and improvement opportunities.

Minimum Requirements

• 3-5 years' experience in social media management or digital content creation.
• Previous agency experience is essential.
• A portfolio demonstrating experience creating engaging, mobile-first social media content.
• Experience managing multiple social media platforms, including TikTok, Instagram, Facebook and LinkedIn.
• Proficiency in video editing applications such as CapCut.
• Experience using social listening and social media monitoring tools.
• Strong written communication skills and an excellent understanding of social media trends.

Advantageous

• Experience within the higher education or EdTech industry.
• Experience with influencer marketing and creator collaborations.
• Previous experience in online reputation management (particularly for the position with this additional responsibility).

The Ideal Candidate

You are creative, trend-aware and naturally connected to the digital world. You understand how to create content that captures attention, encourages engagement and builds genuine online communities.

You are comfortable managing multiple brands, working in a fast-paced environment and balancing creativity with data-driven decision-making.

For the reputation management position, you will also need strong communication skills, sound judgement and the ability to manage sensitive online interactions professionally.

Please note that only suitable candidates will be contacted.