Showroom Sales & Customer Experience Specialist

homechoice; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Job summary

homechoice is a leading South African homeware retailer. The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.

The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.

Qualifications

• Grade 12 / Matric with a minimum requirement.
• Minimum 1 year of retail sales experience.
• Customer-facing sales experience within a target-driven environment.
• Availability to work shifts, weekends and public holidays.

Responsibilities

• Actively engage customers on the showroom floor to understand needs and convert interactions into sales.
• Demonstrate products effectively, clearly communicating features, benefits, pricing, and promotions.
• Capture orders, documentation, payments, refunds, and credits accurately and timeously.
• Maintain accurate records and system entries to support reporting and audits.

Skills

Retail sales

Customer service

Communication

Shift work

Education

Grade 12 / Matric

Job description

homechoice is a leading South African homeware retailer. The Sales Associate is responsible for delivering an exceptional in-showroom customer experience by converting customer visits into sales through effective product demonstration, needs analysis, and accurate order processing.

The role focuses on frontline sales execution, customer service, administration, and adherence to operational standards, supporting the Store Supervisor and Showroom Manager in achieving sales and service outcomes.