Shore Excursions Lead — Guest Experience & Ops

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 420,000 - 750,000; Full time

Job summary

Crew Life at Sea Ltd. seeks an experienced Shore Excursions Manager to lead and coordinate the onboard shore program. You will develop partnerships with local operators and ensure guests receive high-quality, memorable experiences at port stops.

You will train and supervise a dedicated excursions team, manage budgets, and work closely with Guest Services and Entertainment to deliver seamless experiences. Fluency in English is essential, with flexibility for evenings, weekends, and holidays.

Qualifications

• 2+ years cruise industry experience in shore excursions.
• Strong leadership and communication to manage a team.
• Excellent organization and time management.
• Knowledge of local ports and destinations; experience with operators.
• Able to work in a fast-paced, changing environment.
• Fluent English; additional languages a plus.
• Flexible hours including evenings, weekends, holidays.

Responsibilities

• Assist Shore Excursions Manager in planning, organizing, and coordinating shore excursions onboard the cruise ship.
• Develop and maintain relationships with local tour operators and vendors to ensure high-quality experiences.
• Train and supervise a team of shore excursion staff including scheduling and performance evaluations.
• Manage the shore excursion budget and monitor expenses to ensure profitability.
• Collaborate with Guest Services and Entertainment for smooth excursion coordination.
• Inspect tour operators and sites to ensure safety and company standards.
• Handle guest inquiries and complaints about shore excursions and resolve issues promptly.
• Stay updated on industry trends and new destinations to improve the program.

Skills

Leadership

Communication

Organizational skills

Time management

Knowledge of ports

Vendor relations

English fluency

Education

Bachelor's degree in Hospitality Management or Tourism

Job description

Crew Life at Sea Ltd. seeks an experienced Shore Excursions Manager to lead and coordinate the onboard shore program. You will develop partnerships with local operators and ensure guests receive high-quality, memorable experiences at port stops.

You will train and supervise a dedicated excursions team, manage budgets, and work closely with Guest Services and Entertainment to deliver seamless experiences. Fluency in English is essential, with flexibility for evenings, weekends, and holidays.