Shop Manager

Cls; Pretoria; On-site; ZAR 320,000 - 420,000; Full time

Job summary

Our client in Pretoria operates in the convenience retail sector and seeks a Shop Manager to oversee multiple branches, ensuring efficient store operations, exceptional customer service and effective team management.

You will manage day-to-day operations, stock levels, pricing, and store performance while upholding high standards of customer care and operational excellence. Will travel weekly to Johannesburg as needed.

Qualifications

• National Senior Certificate required.
• 2–5 years’ experience in retail store management.
• Experience in multi-branch operations, staff leadership and inventory management.
• Strong pricing analysis and administrative/reporting skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee daily operations of multiple retail branches.
• Ensure stores are clean, organized, and visually appealing.
• Maintain high operational and merchandising standards.
• Ensure compliance with company policies and procedures.
• Manage stock, pricing, and inventory accuracy.
• Lead staff recruitment, training and performance coaching.
• Provide timely reporting on branch performance.

Skills

Leadership

Communication

Organisational skills

Administrative reporting

Price analysis

Inventory management

Education

National Senior Certificate

Job description

Our client, based in Pretoria, operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Shop Manager to oversee multiple branches, ensuring efficient store operations, exceptional customer service, and effective team management.

Job Purpose:

To manage the day-to-day operations of multiple retail branches by overseeing staff, inventory, pricing, and store performance while ensuring high standards of customer service and operational excellence.

REQUIREMENTS

Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-5 years’ experience

Required nature of experience:

• Retail store management
• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management

Skills and Knowledge (essential):

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Administrative and reporting skills
• Price analysis and updating pricing structures
• Inventory management and stock control

Other:

• Fluent in Afrikaans and English
• Valid driver's licence and own reliable transport
• Willingness to travel weekly to Johannesburg

KEY PERFORMANCE AREAS

Store Operations

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean, organised, and visually appealing
• Maintain high operational and merchandising standards
• Ensure compliance with company policies and procedures

Stock & Inventory Management

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering to ensure product availability
• Minimise stock losses and improve inventory accuracy
• Perform price analysis and update pricing where required

Staff Management

• Recruit, train, motivate, and develop store employees
• Monitor staff performance and provide ongoing coaching
• Foster a positive, customer-focused team culture
• Manage staff scheduling and attendance

Customer Service

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally
• Maintain a welcoming shopping environment
• Promote customer satisfaction and loyalty

Administration & Reporting

• Complete all administrative and reporting functions accurately
• Monitor branch performance and identify improvement opportunities
• Ensure compliance with operational and financial procedures
• Support continuous improvement initiatives across all branches