General Manager

Creative Leadership Solutions; Gauteng; On-site; ZAR 550,000 - 750,000; Full time

Job summary

Creative Leadership Solutions in Gauteng, South Africa, seeks a Branch Operations Manager to oversee the daily operations of a primary fuel station and provide weekend oversight to two additional branches. You will ensure efficiency, compliance and profitability while leading a team and maintaining high customer service standards.

The role requires 2–8 years of relevant experience, Afrikaans and English proficiency, and strong stock control and administrative skills.

Qualifications

• Must have strong leadership and people management abilities.
• Stock control and inventory management experience.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Administrative and reporting skills.
• Proficiency in Microsoft Office.
• Ability to work under pressure.

Responsibilities

• Oversee daily operations of the primary fuel station.
• Provide operational support and weekend oversight to two additional branches as required.
• Ensure operational efficiency and compliance with company standards.
• Monitor branch performance and implement operational improvements.
• Lead, coach and develop branch staff; manage rosters and performance.

Skills

Leadership

Stock control

Communication

Organisational skills

Administrative skills

Microsoft Office

Ability to work under pressure

Education

National Senior Certificate

Tools

Microsoft Office

Job description

REQUIREMENTS

Minimum education:

• National Senior Certificate

Minimum applicable experience (years):

• 2-8 years experience

Skills and Knowledge:

• Strong leadership and people management skills
• Stock control and inventory management
• Excellent communication and interpersonal skills
• Strong organisational and problem-solving abilities
• Administrative and reporting skills
• Proficiency in Microsoft Office
• Ability to work under pressure

Other:

• Proficient in Afrikaans and English
• Own transport and license

KEY PERFORMANCE AREAS

Branch Operations

• Manage the daily operations of the primary fuel station
• Provide operational support and weekend oversight to two additional branches as required
• Ensure operational efficiency and compliance with company standards
• Monitor branch performance and implement operational improvements

Staff Management

• Lead, coach, and develop branch staff
• Monitor employee performance and manage staff rosters
• Ensure compliance with employment policies and procedures

Stock & Financial Management

• Oversee stock ordering, stock control, and stock takes
• Manage cash-ups and month-end procedures
• Oversee debtors, creditors, and daily financial administration
• Monitor financial performance and ensure operational profitability

Customer Service

• Ensure exceptional customer service standards
• Resolve customer complaints and operational issues promptly
• Maintain a welcoming and customer-focused environment

Compliance & Health & Safety

• Ensure compliance with health and safety legislation and company policies
• Conduct inspections and implement corrective actions where required
• Oversee employment equity processes and maintain regulatory compliance