Shop Assistant / Cashier x1 Parklane

Clicks Group Limited; South Africa; Presencial; ZAR 84.000 - 140.000; Tempo integral

Resumo da vaga

Clicks Group Limited is seeking a customer-focused Retail Associate to support in-store operations at one of our South African outlets. You will operate the point of sale, handle cash securely, process clubcard sign-ups, promote promotions, and ensure a friendly, professional customer experience.

Responsibilities include merchandising, stock replenishment, and maintaining visual standards while building product knowledge to assist shoppers.

Qualificações

• Desirable: Maths 50% and English 50% at Grade 12 level.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Experience in a customer facing role within a retail/FMCG store operations environment.

Responsabilidades

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To promote the Clicks' clubcard and enroll new members to reach targets.
• To make customers aware of promotions to positively affect sales and value.
• To deliver superior customer service by being a brand ambassador, visible and professional.
• To maintain merchandising and general housekeeping duties according to standards.

Conhecimentos

Strong customer orientation

Planning and organising

Problem-solving

Relating and networking

Following instructions and procedures

Delivering results and meeting

Working with people

Persuading and influencing

Coping with pressures and setbacks

Formação

Maths 50% and English 50% at Grade 12 level

Descrição da vaga

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level