Shop Assistant / Cashier X1 Clicks Sunninghill

Clicks Group Limited; Sandton; On-site; ZAR 78,120 - 100,440; Full time

Job summary

Clicks Group in South Africa is seeking a store associate to deliver service excellence at the point of sale. You will handle cash, scan merchandise, and enroll clubcard members while promoting promotions.

With a retail/FMCG background, you will maintain merchandising standards, stay knowledgeable about products, and provide friendly, professional customer service to make shoppers feel valued. This permanent role offers growth within our team and requires basic maths and Grade 12 English as a

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Understanding of stock management procedures.
• Knowledge of customer service excellence.

Responsibilities

• Execute all operational activities at the point of sale promptly and efficiently.
• Maintain high accuracy when scanning merchandise and collecting payment, including clubcard rewards.
• Ensure safe handling of cash at all times.
• Promote Clicks clubcard and enroll new members to hit targets.
• Inform customers about promotions to boost sales and enhance shopping experience.
• Deliver superior customer service as a brand ambassador with friendly, professional service.
• Maintain merchandising and housekeeping to store standards.
• Support company vision to be customers' first choice health and beauty retailer by living company values.
• Keep updated knowledge on products, ranges, promotions for accurate customer information.

Skills

Planning and organizing

Problem solving

Customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Coping with pressures

Education

Maths 50% and English 50% Grade 12

Job description

Position summary

Industry: FMCG & Supply Management

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level