Shop Assistant Cashier X1 Clicks Kwena Square

Clicks Group Limited; Roodepoort; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Clicks Group Roodepoort is seeking a customer-focused team member to manage POS operations, cashier duties, and in-store merchandising with accuracy and cordial service.

You will promote clubcard membership, inform customers of promotions, and maintain standards to ensure a positive shopping experience. Knowledge of basic maths and FMCG retail will help you excel in this role.

Qualifications

• Basic maths calculations.
• Retail/FMCG background and understanding of merchandising.
• Stock management awareness and procedures.
• Customer service excellence background.

Responsibilities

• Execute all POS and operational activities efficiently.
• Maintain accuracy when scanning items and handling payments.
• Promote Clicks clubcard and enroll new members.
• Inform customers about promotions to drive sales.
• Deliver friendly, professional service and act as brand ambassador.
• Maintain merchandising standards and store housekeeping.

Skills

Planning

Problem-solving

Customer focus

Networking

Following procedures

Results delivery

Teamwork

Persuasion

Education

Maths & English Grade 12

Job description

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Roodepoort

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

cExperience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level