Shop Assistant / Cashier - Clicks Knysna

Clicks; Knysna; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Clicks Group in the Western Cape is seeking a permanent Customer Service Associate to efficiently operate point-of-sale activities, manage cash handling, promotions, and clubcard enrollment to drive sales and customer satisfaction.

Key responsibilities include accurate scanning and payment processing, promoting promotions and clubcard membership, delivering friendly service, and maintaining store merchandising standards while supporting the group’s vision as a leading health and beauty retailer.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment
• Desirable maths and English at Grade 12
• Retail/FMCG understanding of merchandising and promotions principles
• Basic maths calculations

Responsibilities

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To enroll new clubcard members to achieve participation targets.
• To promote promotions to positively affect sales and customer experience.
• To deliver superior customer service by being a brand ambassador and providing a friendly, professional service.
• To maintain merchandising and housekeeping duties according to store standards.

Skills

Planning and organising

Problem solving

Strong customer orientation

Relating and networking

Following instructions

Delivering results

Working with people

Persuading and influencing

Planning

Coping with pressure

Education

Maths 50% and English 50% (Grade 12)

Job description

Listing reference: click_028024

Listing status: Online

Apply by: 17 November 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks
• Experience:
• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level