Shop Assistant / Cashier - Clicks Kokstad

Clicks Group Limited; Margate; On-site; ZAR 112,000 - 156,000; Part time

Job summary

Clicks Group is seeking a frontline retail team member on a fixed term basis in KwaZulu-Natal. The role focuses on accurate POS handling, clubcard enrollment, and promoting promotions to drive sales while delivering friendly service.

As a brand ambassador, you will maintain merchandising standards and stay informed about products and events to help customers select the right items and feel valued during their visit.

Qualifications

• Desirable: customer-facing role in retail/FMCG store operations.
• Basic maths and numeracy skills.

Responsibilities

• Efficiently execute all point-of-sale operations with accuracy.
• Promote Clicks clubcard and enroll new members.
• Promote store promotions to boost sales and enhance customer experience.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping per store standards.
• Keep updated knowledge on products, promotions and events.

Skills

Planning

Organising

Problem solving

Customer focus

Networking

Following procedures

Delivery

Teamwork

Influencing

Resilience

Education

Grade 12 Maths & English

Job description

Listing reference: click_026985

Listing status: Online

Apply by: 5 October 2026

Position summary

Industry: FMCG & Supply Management

Job category: Retail Operations

Contract: Fixed Term Contract

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level