Shift Supervisor - Florida Road

Starbucks South Africa; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Advancement opportunities

Comprehensive training programme

Diverse and inclusive team

Job summary

Starbucks South Africa in Durban is seeking a Shift Supervisor to lead store operations, schedule shifts, and coach partners to deliver exceptional customer experiences.

You will analyze in-store data, forecast labour needs, manage budgets, and roll out new initiatives to boost performance while developing your team and building strong partner relationships. Join a diverse and inclusive team at a global brand that values service and accountability.

Qualifications

• Previous leadership, coaching or supervisory experience.
• Proven track record of driving results and targets.
• Strong leadership and motivational skills.
• Excellent communication and problem-solving abilities.
• Passion for coffee and quality beverages.
• Ability to thrive in fast-paced, customer-focused environment.
• Flexible availability for mornings, evenings, weekends.

Responsibilities

• Execute store operations through your team, on scheduled shifts, ensuring openings and closings are covered.
• Analyse data and store observations to inform decisions improving customer and store performance.
• Work with store leaders to forecast and schedule labor within budgets and recruit diverse talent.
• Cascading and implementing new initiatives to enable operational excellence and drive results.
• Support partner growth through coaching and development, building positive relationships.

Skills

Leadership

Coaching

Supervision

Communication

Problem Solving

Scheduling

Forecasting

Budgeting

Job description

Join Our Starbucks Family as a Shift Supervisor

At Starbucks, we’re not just about brewing great coffee; we’re about great leaders, too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up by the aroma of our world-class coffee.

We’ve got an exciting opportunity for you to join us as a Shift Supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. As a leader at Starbucks, you will be empowered to treat the store as if it were your business.

As a Shift Supervisor, you will have the opportunity to:

• Execute the store operations through your team, on your scheduled shifts and on your days off, making sure openings, closings, and weekends are covered by you and your team of partners.


• Analysing data and leveraging observations in-store to inform decision‑making that improves customer and overall store performance.


• Work with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets and recruit world‑class, diverse talent that meets the store's needs.


• Cascading and rolling out new initiatives to enable operational excellence and drive business results.


• Support the growth of your partners through performance and development, coaching and developing your team, and building positive relationships to understand partner challenges, needs, and aspirations.


• Setting challenging and realistic goals to drive engagement and improve partner performance.

We are looking for candidates who:

• Who has previous experience in leadership, coaching or supervisory experience?


• Proven track record of success in driving results and achieving targets.


• Strong leadership skills with the ability to motivate and inspire others.


• Excellent communication, problem‑solving, and decision‑making abilities.


• Passion for coffee and dedication to delivering quality beverages.


• Ability to thrive in a fast‑paced, customer‑focused environment.


• Flexible availability to work various shifts, including mornings, evenings, and weekends.

What we offer:

• Opportunities for advancement and career development


• Comprehensive training programme to support your success


• Join a diverse and inclusive team that values your unique contributions

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing trainers and coaches. This programme is designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and allow partners to learn on the job, supported by their manager.

So, if you are looking for a new opportunity - with us you’ll be welcomed, challenged, and inspired. Here, you’ll be heard. because here, you are part of it all. Here, you belong.