Senior Service/Product Design Architect

NTT America, Inc.; Johannesburg; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking a Senior Service/Product Design Architect to translate business strategy into sustainable, scalable service offers. The role collaborates with Digital Transformation, Product lines and Operations Management to define and scope new services for a global digital landscape.

You will design and document service definitions, facilitate ideation workshops, and coordinate with architects and SMEs to ensure end-to-end viability.

Qualifications

• Bachelor's degree or equivalent in IT, CS or related field.
• Design Thinking and ITIL certifications are beneficial.
• Understanding of ITSM with ServiceNow is preferred.

Responsibilities

• Designs and develops service offers and capabilities for scalable delivery.
• Leverages design thinking, ITIL and agile practices to shape solutions.
• Collaborates with Architecture, Delivery and Operations to ensure fit-for-purpose designs.
• Documents internal service definitions and RACIs for lifecycle phases.
• Facilitates workshops to validate needs and identifies solution concepts.
• Assesses architecture components and manages risk within SLAs/OLAs.

Skills

Advanced IT knowledge

Relationship management

Stakeholder engagement

Communication skills

Systems thinking

Software development lifecycle

Problem solving

Facilitation

Education

Bachelor's degree in IT/CS/related field

Design Thinking certification

ITIL certification

Tools

ServiceNow

Architecture frameworks

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

The Senior Service/Product Design Architect is an advanced subject matter expert, responsible for executing the relevant business unit strategy through the development of sustainable, scalable, best practice service offers.

This role works with Digital Transformation, Product lines and Operations Management to define and scope new services and service capabilities and interacts with key stakeholders including Enterprise and Solution Architecture, Delivery, Platform and our internal clients, to ensure that the design of services will meet the real needs of internal clients across a global corporate digital landscape.

Key responsibilities:

• Designs and develops paper prototypes for review with internal clients and stakeholders to ensure scope and definition is feasible and viable.

• Documents Internal Service Definitions for new service offers and service capabilities.

• Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform an organization level.

• Coordinates with other architects, designers and subject matter experts responsible for detailed solution designs.

• Ensures that designs meet the common and specific design principles to be applied to a service.

• Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.

• Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.

• Analyzes architectural concepts and influence design decisions to ensure that they are operable, maintainable, scalable, and robust through an end-to-end lifecycle.

• Plans design activities in detail, making sure that all relevant aspects and internal client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes.

• Responsible for producing and maintaining all design documentation including RACIs and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.

• Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLA’s) and operating levels (OLA’s) and are fit for purpose.

To thrive in this role, you need to have:

• Advanced knowledge and understanding of IT industry environment and business needs.

• Advanced relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.

• Advanced communication skills (verbal and written) coupled with good questioning skills.

• Advanced knowledge of systems and design thinking.

• Advanced knowledge and understanding of the full software development lifecycle.

• Advanced documentation skills, in particular business requirements.

• Advanced analytical, problem solving, and research skills.

• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.

• Ability to persuade, negotiate and influence key stakeholders.

• Ability to establish and manage processes and practices through collaboration and the understanding of business.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.

• Relevant certifications such as Design Thinking and ITIL are beneficial.

• An understanding of ITSM with platform experience on ServiceNow

Required experience:

• 10 years advanced experience working in an Information Technology environment, particularly within IT Operations and Service Architecture.

• Advanced relevant experience in similar role within a related environment.

• Advanced experience in Operations Architecture, Service Design and Development, Business Analysis or Pre-sales Consulting role related to outsourced services.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.