Service Manager - Sandton

Catch; Gauteng; In loco; ZAR 400.000 - 800.000; Tempo pieno

Descrizione del lavoro

Catch is seeking a Service Manager in Gauteng to lead the service team and ensure efficient delivery of shipments for international clients. You will be the company face, guiding compliance with regional import/export rules and coordinating with internal networks.

Responsibilities include coordinating with internal teams, building strong relationships with external partners, and driving customer satisfaction through proactive problem-solving and organized processes.

Competenze

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent English written and verbal communication
• Maintain effective daily communication and collaboration with team members
• Organized and able to coordinate high-value shipments
• Maintain relationships with external stakeholders
• Attention to detail with prioritization
• Creative problem-solving and proactive risk identification
• Independent thinker and resourceful
• Energetic, enthusiastic and business-minded

Mansioni

• Ensure timely management of multiple shipments for clients within a regional market
• Liaise with international clients importing/exporting medical equipment daily; be the face of the company
• Specialize in import/export compliance requirements for a region and coordinate with internal networks
• Coordinate with internal support teams to ensure smooth service delivery
• Maintain high levels of customer satisfaction

Conoscenze

MS Office

English proficiency

Communication

Organization

Stakeholder mgmt

Attention to detail

Creative problem solving

Independent thinker

Energetic

Business acumen

Formazione

University Degree (any background)

Honours Degree advantageous

Descrizione del lavoro

KEY RESPONSIBILITIES

The service team is the engine room of the business and is made up of multiple teams that interact daily. The overall goal of the Service Team is to provide efficient and effective service delivery to clients.

• Ensuring the timely management of several shipments on behalf of our clients into a specific region of the world
• Liaising with an international pool of clients that are importing or exporting medical equipment daily. The Service Manageris ultimately the ‘face’ of the company.
• Being an expert in the import and export compliance requirements of a specific region of the world and working directlywith the company infrastructure network
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery
• Ensuring customer satisfaction

SKILL SET AND DESIRED COMPETENCIES

• Excellent knowledge and use of Microsoft Office Applications (i.e., Word, Excel, and Outlook)
• Excellent use of the English language, both written and verbal
• Maintain effective daily communication and collaboration with relevant team members.
• Organized and able to manage/co-ordinate all the elements of different high-value shipments throughout the shipmentprocess.
• Maintain key relationships with various external stakeholders, for example, the company's partners.
• Attention to detail with the ability to prioritize tasks effectively.
• Creative problem-solving and research ability. Ability to proactively identify problems in advance before a shipmentbecomes a pressure point and be critical of information.
• Independent-thinker and resourceful.
• Energetic and enthusiastic
• General business acumen

QUALIFICATIONS AND EXPERIENCE

• University Degree of any background (law or education preferable)
• Work experience advantageous.
• Strong academic track record
• Honours Degree advantageous