Global Service Delivery Manager

Catch; Gauteng; Vor Ort; ZAR 400.000 - 800.000; Vollzeit

Zusammenfassung

Catch is seeking a Service Manager in Gauteng to lead the service team and ensure efficient delivery of shipments for international clients. You will be the company face, guiding compliance with regional import/export rules and coordinating with internal networks.

Responsibilities include coordinating with internal teams, building strong relationships with external partners, and driving customer satisfaction through proactive problem-solving and organized processes.

Qualifikationen

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent English written and verbal communication
• Maintain effective daily communication and collaboration with team members
• Organized and able to coordinate high-value shipments
• Maintain relationships with external stakeholders
• Attention to detail with prioritization
• Creative problem-solving and proactive risk identification
• Independent thinker and resourceful
• Energetic, enthusiastic and business-minded

Aufgaben

• Ensure timely management of multiple shipments for clients within a regional market
• Liaise with international clients importing/exporting medical equipment daily; be the face of the company
• Specialize in import/export compliance requirements for a region and coordinate with internal networks
• Coordinate with internal support teams to ensure smooth service delivery
• Maintain high levels of customer satisfaction

Kenntnisse

MS Office

English proficiency

Communication

Organization

Stakeholder mgmt

Attention to detail

Creative problem solving

Independent thinker

Energetic

Business acumen

Ausbildung

University Degree (any background)

Honours Degree advantageous

Jobbeschreibung

Catch is seeking a Service Manager in Gauteng to lead the service team and ensure efficient delivery of shipments for international clients. You will be the company face, guiding compliance with regional import/export rules and coordinating with internal networks.

Responsibilities include coordinating with internal teams, building strong relationships with external partners, and driving customer satisfaction through proactive problem-solving and organized processes.