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Catch is seeking a Project Management and CRM professional to lead RFPs, bespoke quoting and compliance reviews for shipment requests, coordinating with R&D and external parties to meet client requirements. The role also involves managing imports for Global clinical trials and collaborating with internal teams to ensure smooth service delivery.
The ideal candidate will develop relationships with an international client base, handle escalations, and present innovative solutions to meet client
Project Management and RFPs
Bespoke quoting
Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
Project Management of the import of supplies for Global clinical trials.
Co-ordinating with various internal support teams to ensuresmooth and efficient service delivery.
Flexibility and ability to present novel solutions and processes to meet a client’s need
Comprehensive project handovers to service team once live orcontinued oversight
Liaising with an international pool of clients and developing the relationship with clients
Client calls to provide an overview of pre-compliance requirements
Working closely with clients to manage their key projects
Ensuring customer satisfaction
Exceptional escalations
Deal Conversion Client timeline management and project planning
Preparation and presenting of new projects to clients
Working across multiple teams internally in problem solving