Service Manager

Gap Consulting; South Africa; On-site; ZAR 279,000 - 558,000; Full time

Benefits offered by this job

Company Vehicle

Incentives

Benefits

Job summary

Chainlink Recruitment in Middelburg, Mpumalanga, South Africa, seeks a Senior Area Service Manager to lead a technical team and drive customer-facing engagements, strategy, and continuous improvement across Southern Africa.

Ideal candidates have 3–5 years in dealership aftersales or service management, a relevant tertiary qualification, and strong leadership. The role includes managing field teams, QA of quotations, and improving SLA performance.

Qualifications

• Minimum 3–5 years of dealership after sales, service and parts management experience.
• Relevant tertiary qualification and strong working knowledge of automotive after sales management.
• Must have a valid driver's license.
• Experience with Evolve / Keyloop Dealer Management Systems preferred.
• Ability to operate in a high-pressure, competitive automotive dealership environment.
• Contactable references and payslips available on request.

Responsibilities

• Proven Exec-level relationship building.
• Proven maintenance competence and track record.
• Review and approve quotations and work scopes for field engineering projects.
• Manage and prioritize work for Field Engineers, Supervisors, and Technicians.
• Ensure workflow meets customer expectations and meets SLA KPIs.
• Collaborate with Sales, Projects, and Product Development teams to deliver innovative, reliable solutions.
• Project team management (e.g., Dragline upgrades; Ardvarc installations).
• Assistance with parts and logistics management.
• 3rd party supplier management.

Skills

Executive relationship building

Maintenance competence

Work under pressure

Dealership after sales knowledge

Team collaboration

Education

Tertiary qualification in automotive aftersales

Tools

Evolve

Keyloop Dealer Management Systems

Job description

Senior Area Service Manager

Chainlink SA

Job Description

Based in Middelburg, Mpumalanga, South Africa. The Senior Service Manager be responsible for managing the technical team, leading

assigned projects and tasks by driving or participating in regular customer-facing technical engagements, technical strategy, innovation,

trouble shooting and root cause analysis and continuous improvement in Southern Africa. The role is essential to the success of the

organization and must possess a range of technical, strong human interface and leadership skills, as well as proven business and

commercial acumen to excel in this role.

Key Responsibilities

• Management
• Proven Exec-level relationship building
• Proven maintenance competence and track record
• Review and approve quotations and work scopes for field engineering projects.
• Manage and prioritize work to be performed by Field Engineers, Supervisors, and Technicians.
• Work with Supervisors to ensure efficient and effective workflow of Field Engineers and Technicians to meet or exceed customers' expectations.
• Meet or exceed SLA KPI's
• Work cooperatively with the managers and their teams in Sales, Projects, and Product Development departments to assist in the provision of innovative, effective and reliable solutions.
• Project teams' management (e.g. Dragline upgrades; Ardvarc installations; etc)
• Assistance with parts & logistics management
• 3rd Party supplier management
• Key

Service Manager

Gap Consulting

Job Description

• Minimum of 3 to 5 years Dealership After Sales | Service and Parts Manager experience within the Automotive Industry
• Relevant Tertiary Qualification and strong Working Knowledge of Automotive After Sales Management disciplines essential
• Must have a valid Drivers Licence essential
• Evolve | Keyloop Dealer Management Systems experience will be advantageous
• Able to work in a high pressure, competitive Automotive Dealership environment
• Valid Driver's License required
• Contactable references and payslips required upon request

Minimum Requirements:

• Minimum of 3 to 5 years Dealership After Sales | Service and Parts Manager experience within the Automotive Industry
• Relevant Tertiary Qualification and strong Working Knowledge of Automotive After Sales Management disciplines essential
• Must have a valid Drivers Licence essential
• Evolve | Keyloop Dealer Management Systems experience will be advantageous
• Able to work in a high pressure, competitive Automotive Dealership environment
• Valid Driver's License required
• Contactable references and payslips required upon request

Salary Structure:

• Basic Salary R 25 000 to R 50 000 based on experience
• Incentives (Up to 20K)
• Benefits
• Company Vehicle

(Only suitable candidates will be shortlisted and contacted within 14 days)

Senior Area Service Manager

Chainlink Recruitment

Job Description

Based in Middelburg, Mpumalanga, South Africa. The Senior Service Manager be responsible for managing the technical team, leading

assigned projects and tasks by driving or participating in regular customer-facing technical engagements, technical strategy, innovation,

trouble shooting and root cause analysis and continuous improvement in Southern Africa. The role is essential to the success of the

organization and must possess a range of technical, strong human interface and leadership skills, as well as proven business and

commercial acumen to excel in this role.

Key Responsibilities

• Management
• Proven Exec-level relationship building
• Proven maintenance competence and track record
• Review and approve quotations and work scopes for field engineering projects.
• Manage and prioritize work to be performed by Field Engineers, Supervisors, and Technicians.
• Work with Supervisors to ensure efficient and effective workflow of Field Engineers and Technicians to meet or exceed customers' expectations.
• Meet or exceed SLA KPI's
• Work cooperatively with the managers and their teams in Sales, Projects, and Product Development departments to assist in the provision of innovative, effective and reliable solutions.
• Project teams' management (e.g. Dragline upgrades; Ardvarc installations; etc)
• Assistance with parts & logistics management
• 3rd Party supplier management
• Key

Senior Area Service Manager

Chainlink Recruitment

Job Description

Based in Middelburg, Mpumalanga, South Africa. The Senior Service Manager be responsible for managing the technical team, leading

assigned projects and tasks by driving or participating in regular customer-facing technical engagements, technical strategy, innovation,

trouble shooting and root cause analysis and continuous improvement in Southern Africa. The role is essential to the success of the

organization and must possess a range of technical, strong human interface and leadership skills, as well as proven business and

commercial acumen to excel in this role.

Key Responsibilities

Management

Proven Exec-level relationship building

Proven maintenance competence and track record

Review and approve quotations and work scopes for field engineering projects.

Manage and prioritize work to be performed by Field Engineers, Supervisors, and Technicians.

Work with Supervisors to ensure efficient and effective workflow of Field Engineers and Technicians to meet or exceed customers' expectations.

Meet or exceed SLA KPI's

Work cooperatively with the managers and their teams in Sales, Projects, and Product Development departments to assist in the provision of innovative, effective and reliable solutions.

Project teams' management (e.g. Dragline upgrades; Ardvarc installations; etc)

Assistance with parts & logistics management

3rd Party supplier management

Key