Service Manager

HYTORC Middle East FZE; South Africa; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive salary

Training and development opportunities

Collaborative work environment

Global leader in bolting solutions

Job summary

HYTORC South Africa is seeking a Service Manager to oversee the daily operations of the Service Department, ensuring efficient repair, calibration and maintenance of industrial bolting tools while delivering exceptional customer service.

You will lead a team of technicians and support staff, plan and coordinate service activities, drive productivity, ensure safety and compliance with HYTORC standards, and foster continuous improvement.

Qualifications

• Technical diploma or degree in mechanical or electrical engineering or related field.
• Minimum 5 years’ experience in a service or technical support role, preferably industrial tools/equipment.
• Proven leadership and team management experience.
• Strong troubleshooting and diagnostic skills; ISO standards familiarity a plus.
• Strong computer skills and technical literacy.

Responsibilities

• Lead and manage the Service Department (Inhouse and Mobile Van) team.
• Plan, prioritize and coordinate service activities to meet deadlines.
• Drive technician productivity and ensure high-quality service work.
• Diagnose and troubleshoot tool issues, ensuring repairs and calibrations.
• Maintain workshop safety, cleanliness, and HYTORC standards.
• Monitor inventory of spare parts, tools and consumables.
• Document service reports, job cards and calibration certificates.
• Liaise with customers to provide technical support and resolve queries.
• Collaborate with Sales and Operations to support growth.
• Implement continuous improvement initiatives.

Skills

Customer focus

Communication skills

Detail oriented

Proactive problem solving

Under pressure

Education

Technical Diploma or Degree in Mechanical/Electrical Engineering

Tools

Computer skills

Job description

The Service Manager is responsible for overseeing the daily operations of HYTORC South Africa’s Service Department. This role ensures the efficient repair, calibration, and maintenance of industrial bolting tools while delivering exceptional customer service. The ideal candidate will be a technically skilled leader with a strong background in mechanical or electrical systems and a passion for operational excellence.

Key Responsibilities

• Lead and manage the Service Department (Inhouse and Mobile Van) team, including technicians and support staff to foster a culture of accountability, efficiency, and continuous improvement.


• Plan, prioritize, schedule and coordinate service activities to meet customer deadlines and improve turnaround times.


• Drive technician productivity and ensure consistent delivery of high-quality service work.


• Diagnose and troubleshoot tool issues, ensuring accurate repairs and calibrations.


• Maintain workshop safety, cleanliness, and compliance with HYTORC global standards.


• Assist to Monitor and manage inventory of spare parts, tools, and consumables.


• Ensure accurate documentation of service reports, job cards, and calibration certificates.


• Liaise with customers to provide technical support and resolve service-related queries.


• Collaborate with Sales and Operations to support customer satisfaction and business growth.


• Implement continuous improvement initiatives to enhance service delivery.

Qualifications & Experience

• Technical diploma or degree in Mechanical/Electrical Engineering or related field.


• Minimum 5 years’ experience in a service or technical support role, preferably in industrial tools or equipment.


• Proven leadership and team management experience.


• Strong troubleshooting and diagnostic skills.


• Familiarity with ISO standards and calibration procedures is a plus.


• Strong Computer Skills

Skills & Attributes

• Customer-focused with excellent communication skills.


• Detail-oriented and organized.


• Proactive problem solver with a hands-on approach.


• Ability to work under pressure and meet deadlines.

What We Offer

• Competitive salary and benefits.


• Training and development opportunities.


• A collaborative and innovative work environment.


• The chance to be part of a global leader in industrial bolting solutions