Customer Support Technician

Chainlink Recruitment; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Chainlink Recruitment is seeking a Customer Support Technician based in Kempton Park, with travel to customer sites as required. The role covers installation, commissioning, maintenance and on-site support for mobile crushing and screening equipment.

Ideal candidates have 5+ years in field service, strong mechanical/electrical/hydraulic fault-finding skills, and the ability to work independently under pressure while delivering excellent customer service.

Qualifications

• Minimum 5 years' field experience in crushing & screening, heavy mobile equipment, or a closely related industry
• Strong understanding of manufacturing processes and construction methods
• Experience in materials handling and/or mobile equipment
• Proven ability to work to high technical and quality standards
• Comfortable working independently and under time pressure
• Computer literate (basic reporting, email, service systems)

Responsibilities

• Equipment Installation - Install and commission mobile crushing and screening equipment on customer sites
• Field Maintenance - Perform scheduled and unscheduled maintenance and servicing
• Breakdown Response - Attend to repairs, breakdowns and urgent service work
• Fault-Finding - Diagnose mechanical, electrical and hydraulic issues
• Modifications & Warranty Work - Carry out updates, modifications and warranty repairs
• Service Documentation - Complete accurate service reports and maintain service history
• On-Site Training - Provide operational and safety training to customer personnel
• Parts Control - Manage parts issued and returned with accurate documentation
• Asset Care - Maintain company vehicles, tools and equipment to the highest standard
• Customer Interaction - Represent the brand professionally and uphold company values

Skills

Mechanical fault-finding

Electrical fault-finding

Hydraulic fault-finding

Field service experience

Independent worker

Computer literacy

Education

Millwright (Trade)

Fitter (Trade)

National Diploma in Mechanical Engineering

Tools

Service systems software

Email

Job description

I do not know if you are currently available for a new opportunity, but we do have the following vacancy that may be of interest to you:

CUSTOMER SUPPORT TECHNICIAN

Location: Based in Kempton Park; travels to customer sites as required

Industry: Mining / Crushing & Screening / Heavy Mobile Equipment / Mechanical & Electrical Engineering

Employment Type: Permanent

Urgency: Immediate

Our Customer Support Technicians are the face of the organisation in the field. In this role, you will ensure that crushing and screening equipment operates at peak performance while delivering exceptional customer service, technical expertise, and professional on-site support.

This position requires a strong blend of mechanical, electrical and hydraulic fault-finding skills, field service experience, and the ability to work independently under pressure. You will represent the brand's values, reliability, and professionalism at all customer sites.

Key Responsibilities

• Equipment Installation - Install and commission mobile crushing and screening equipment on customer sites

• Field Maintenance - Perform scheduled and unscheduled maintenance and servicing

• Breakdown Response - Attend to repairs, breakdowns and urgent service work

• Fault-Finding - Diagnose mechanical, electrical and hydraulic issues

• Modifications & Warranty Work - Carry out updates, modifications and warranty repairs

• Service Documentation - Complete accurate service reports and maintain service history

• On-Site Training - Provide operational and safety training to customer personnel

• Parts Control - Manage parts issued and returned with accurate documentation

• Asset Care - Maintain company vehicles, tools and equipment to the highest standard

• Customer Interaction - Represent the brand professionally and uphold company values

Experience Required

• Minimum 5 years' field experience in crushing & screening, heavy mobile equipment, or a closely related industry

• Strong understanding of manufacturing processes and construction methods

• Experience in materials handling and/or mobile equipment

• Proven ability to work to high technical and quality standards

• Comfortable working independently and under time pressure

• Computer literate (basic reporting, email, service systems)

Qualifications & Technical Skills

• One of the following (or equivalent):

  • Qualified Millwright (Trade)

  • Qualified Fitter (Trade)

  • National Diploma in Mechanical Engineering

• Strong mechanical, electrical, and/or hydraulic fault-finding skills

Attributes - The Ideal Fit

• Solutions-focused and enjoys solving technical problems

• Takes ownership and accountability for work done on customer sites

• Communicates clearly and professionally

• Resilient and able to work under pressure and meet deadlines

• Strong attention to detail - both technically and in documentation

• Builds trust through reliability, safety awareness and consistent follow-through

• Represents the brand with professionalism, pride and a positive attitude