Service Manager

Jobs2day; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Premium Brand dealership is seeking a skilled Service Manager to oversee the Service Department with additional Parts Department responsibilities. This role demands strong leadership and technical expertise to support operations and team performance. The ideal candidate will have previous experience in a reputable motor dealership, solid management skills, and a valid driver's license. The position offers a competitive salary, performance-based incentives, and potential car allowance or company vehicle.

Benefits

Competitive basic salary

Performance-based incentives

Car allowance or company vehicle

Qualifications

• Previous Service Manager experience within a reputable motor dealership essential.
• Solid management experience, with the ability to lead and motivate a team.
• Strong technical aptitude/technical understanding of vehicle servicing, diagnostics, and workshop operations essential.
• Experience coordinating closely with a Parts Department is highly advantageous.
• Excellent communication and interpersonal skills, with the ability to interact effectively at all levels.
• Valid driver's license.

Responsibilities

• Lead and manage the Service Department to achieve productivity and customer satisfaction targets.
• Provide oversight of the Parts Department, ensuring smooth collaboration between teams.
• Maintain CSI scores through exceptional customer service and process excellence.
• Support staff with technical knowledge for diagnosing and quality control.
• Control departmental expenses and stock management.

Skills

Leadership ability

Excellent people skills

Technical knowledge of vehicle servicing

Organizational skills

Problem-solving abilities

Job description

Job Title: Service Manager (with Parts Department Oversight)
Location: East London, Eastern Cape
Industry: Premium Brand Motor Dealership

Overview

A leading Premium Brand dealership in East London, Eastern Cape is seeking a Service Manager to oversee the Service Department, with additional responsibility for the Parts Department.

This is a management-level role (not senior management) and requires someone with strong leadership ability, excellent people skills, and solid technical knowledge to effectively support workshop operations and team performance.

Key Responsibilities

• Lead and manage the Service Department to achieve productivity, profitability, and customer satisfaction targets.
• Provide supervisory oversight of the Parts Department, ensuring smooth collaboration between Service and Parts teams.
• Maintain and improve CSI (Customer Service Index) scores through exceptional customer service and process excellence.
• Ensure adherence to OEM and dealership standards, processes, and compliance requirements.
• Support technical staff by leveraging strong mechanical/technical knowledge to assist with diagnosing, problem-solving, and quality control.
• Manage workshop loading, job allocation, efficiency tracking, and overall workflow.
• Oversee accurate warranty and maintenance claim submissions.
• Control departmental expenses, stock management, and resource allocation.
• Develop and mentor service and parts staff, conducting performance reviews and providing coaching where needed.
• Build and maintain positive relationships with customers, suppliers, OEM representatives, and internal stakeholders.

Requirements

• Previous Service Manager experience within a reputable motor dealership essential.
• Solid management experience, with the ability to lead and motivate a team.
• Strong technical aptitude/technical understanding of vehicle servicing, diagnostics, and workshop operations essential.
• Experience working with, or coordinating closely with, a Parts Department is highly advantageous.
• Exposure to a Premium Brand dealership environment is preferred.
• Excellent communication and interpersonal skills, with the ability to interact effectively at all levels.
• Strong organisational and problem-solving abilities.
• Valid drivers licence.

Remuneration

• Competitive basic salary
• Performance-based incentives
• Car allowance or company vehicle