Service Consultant - Health Professionals | Fixed Term Contract

Discovery Limited; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited is seeking a Service Consultant - Health Professionals on a fixed term contract to handle inbound calls from health professionals, resolve claims queries, and deliver service excellence in line with Discovery Service Standards.

Based in Sandton, Gauteng, you will use Discovery systems and assist with admin tasks, escalation handling, and maintaining performance metrics such as TMBR and AHT.

Qualifications

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience

Responsibilities

• Handle inbound calls from Health Professionals and provide first time resolution
• Resolve claims queries and deliver service in line with Discovery service standards
• Perform admin tasks (TWT, CRM support) and assist members
• Utilise Discovery systems and DIScribe for policy/benefit changes
• Escalate queries to relevant internal departments for resolution
• Maintain performance metrics (TMBR, DPMO, AHT)

Skills

Communication

Presentations

Decision making

Following instructions

Adaptability

Persuasion

Analytical thinking

Values alignment

Education

Matric ( Maths/Accounting & English 50% )

Tools

MS Office

Job description

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Service Consultant - Health Professionals | Fixed Term Contract

Business Unit: Discovery Health

Function: Call Center / Contact Center

Date: 8 Oct 2026

Service Consultant - Health Professionals - (Talent Pool)

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Areas of responsibility may include but not limited to:

• Operate mainly in the office (may be required to visit a provider offsite)
• Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
• Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
• Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

Personal Attributes and Skills

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions
• Adapting and responding to change
• Persuading and influencing
• Analyzing
• Adhering to principles and values

Education and Experience

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.