Service Advisor - Tools And Machinery - Boksburg

Adendorff Machinery; Johannesburg; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Benefits available

Zusammenfassung

Adendorff Machinery in Johannesburg (Boksburg Branch) seeks a Service Advisor to bridge customers and service technicians, ensuring top-notch support for tools and machinery.

You will consult with technicians, advise on parts and service options, schedule appointments, discuss warranty protections and cost savings, and nurture relationships to drive repeat business. Monday–Saturday hours apply, with negotiable salary and benefits.

Qualifikationen

• Experience as Service Advisor or similar role.
• Strong knowledge of repairs and maintenance of tools and machinery.
• Must be able to communicate with customers at all levels.
• Must be detail oriented and highly motivated.

Aufgaben

• Consult with repairs technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Kenntnisse

Technical knowledge

Customer communication

Detail oriented

English writing

Mechanical systems

Tools

Power tools

Welding machines

Generators & engines

Jobbeschreibung

We are thrilled to announce a new opening for a highly skilled Service Advisor for our Boksburg Branch, to join our team!

About the Position:

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage:

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job requirements:

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills:

• Technical
• Must be able to communicate with customers at all levels
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience:

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary: Negotiable with Benefits available
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00