Service Advisor - Tools and Machinery - Boksburg

Adendorff Machinery Mart; Boksburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Benefits available

Job summary

Adendorff Machinery Mart in Boksburg is seeking a Service Advisor to act as the technical liaison between customers and service technicians, ensuring excellent customer service at the branch. The role focuses on advising on repairs, parts options, warranties, and scheduling, while maintaining strong customer relationships for repeat business.

The position requires technical savvy with tools and machinery knowledge, and offers standard retail hours, including Saturday shifts.

Qualifications

• Must be able to communicate with customers at all levels.
• Must be detail oriented.
• Must be able to read and write English.
• Must be highly motivated and be able to liaise with customers.
• Knowledge of mechanical systems.
• Technical knowledge of tools and machinery is advantageous.

Responsibilities

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives.
• Use knowledge of products and services to provide information about available parts and service options.
• Answer questions about service outcomes, schedule and book appointments.
• Provide customers with information and advice on warranty protections and cost savings.
• Manage and oversee the Repairs division workflow and schedule.
• Call customers to advise them on pick-up times.
• Maintain positive customer relationships to ensure repeat business.

Skills

Technical

Customer communication

Detail oriented

English literacy

Motivation & liaison

Mechanical knowledge

Job description

We are thrilled to announce a new opening for ahighly skilledService Advisorfor our Boksburg Branch, to join our team!

About the Position:

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage:

• Wide range of Power Tools, Welding Machines, Compressors
• Small Machinery i.e. Petrol & Diesel Engines, Generators

Job requirements:

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills:

• Technical
• Must be able to communicate with customers at all levels
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems

Desired Work Experience:

• Proven work experience as a Service Advisor or similar role
• Strong understanding of Repairs and Maintenance of tools and machinery
• Salary: Negotiable with Benefits available
• Working Hours: Monday – Friday 08:00 – 17:00 and Saturday 08:00 – 13:00

About The Employer:

Adendorff Machinery Mart sources equipment from all over the world to offer the greatest range of products at the best prices. In creating a strong staffing group Adendorff Machinery Mart believes in the development and implementation of Organizational Development & Training that is recognized for its ability to understand, conceptualize and deliver total solutions and to provide consistent, professional and long-term relationships with its customers and will assist in developing well rounded staff in all aspects of business. This is what Adendorff Machinery Mart’s vision is all about, and we pride ourselves in focusing on a long-term commitment to our vision. Based on our strong commitment to our vision we believe that we place ourselves in a position whereby our decisions, abilities and actions will prove us to be a great market leader within our field.