Technical Service Advisor - Tools & Machinery Expert

Adendorff Machinery Mart; Boksburg; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Benefits available

Job summary

Adendorff Machinery Mart in Boksburg is seeking a Service Advisor to act as the technical liaison between customers and service technicians, ensuring excellent customer service at the branch. The role focuses on advising on repairs, parts options, warranties, and scheduling, while maintaining strong customer relationships for repeat business.

The position requires technical savvy with tools and machinery knowledge, and offers standard retail hours, including Saturday shifts.

Qualifications

• Must be able to communicate with customers at all levels.
• Must be detail oriented.
• Must be able to read and write English.
• Must be highly motivated and be able to liaise with customers.
• Knowledge of mechanical systems.
• Technical knowledge of tools and machinery is advantageous.

Responsibilities

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives.
• Use knowledge of products and services to provide information about available parts and service options.
• Answer questions about service outcomes, schedule and book appointments.
• Provide customers with information and advice on warranty protections and cost savings.
• Manage and oversee the Repairs division workflow and schedule.
• Call customers to advise them on pick-up times.
• Maintain positive customer relationships to ensure repeat business.

Skills

Technical

Customer communication

Detail oriented

English literacy

Motivation & liaison

Mechanical knowledge

Job description

Adendorff Machinery Mart in Boksburg is seeking a Service Advisor to act as the technical liaison between customers and service technicians, ensuring excellent customer service at the branch. The role focuses on advising on repairs, parts options, warranties, and scheduling, while maintaining strong customer relationships for repeat business.

The position requires technical savvy with tools and machinery knowledge, and offers standard retail hours, including Saturday shifts.