Service Advisor

Clicks Group Limited; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Clicks Group Limited in Pretoria seeks an experienced Store Operations Manager to direct and control all POS activities, stock management, cash handling and housekeeping at the point of sale.

You will train shop assistants and cashiers, schedule staff, resolve customer queries, promote the Clicks Clubcard, enforce security and returns policies, and uphold the company’s standards and brand values by delivering excellent service.

Qualifications

• Grade 12 with Maths and English 50% each.
• Knowledge of labour legislation and IR practices.
• Retail/FMCG background with merchandising and promotions knowledge.
• Understanding of stock, cost, risk and compliance.
• Customer service excellence.
• Competency based interviewing.

Responsibilities

• Direct and control all operational activities at the point of sale.
• Manage stock and cash, minimise shrinkage and maintain housekeeping.
• Train shop assistants and cashiers to be competent and motivated.
• Staffing in line with work schedules and policies.
• Resolve customer queries per company policies.
• Promote the Clicks Clubcard to meet targets.
• Enforce stock security, cash controls and returns policies.
• Deliver superior customer service as a brand ambassador.
• Support the group's vision to be the customer's first choice.
• Maintain up-to-date knowledge on products, promotions and events.

Skills

Results driven

Managerial skills

Planning & organising

Problem solving

Customer orientation

Leadership

Networking

Delivering results

Following procedures

Teamwork

Analysing

Pressure handling

Education

Grade 12

Maths & English 50%

Job description

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Education:

• Grade 12
• Maths 50% and English 50% at Grade 12 level