Service Advisor - Clicks The Glen Mall

Clicks Group Limited

Johannesburg

On-site

ZAR 420,000 - 660,000

Full time

2 days ago

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Job summary

Clicks Group in Johannesburg seeks an experienced Store Manager to lead daily POS operations, drive service excellence and ensure stock, cash, and compliance controls.

You will train cashiers, schedule staff, resolve customer queries, promote the Clicks clubcard, and uphold the brand as the customer’s first choice in health and beauty.

The role requires Grade 12 and FMCG experience; market related remuneration is offered for a permanent position.

Qualifications

Grade 12 with Maths 50% and English 50% at Grade 12 level.
Retail/FMCG background preferred and understanding of merchandising and promotions principles.

Responsibilities

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Target driven

Managerial skills

Planning

Organising

Problem solving

Customer orientation

Leadership

Networking

Delivering results

Following procedures

People skills

Analytical thinking

Pressure management

Education

Grade 12

Maths 50% and English 50%

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing

Skills: