Service Advisor - Clicks Rondebult Shopping Centre

Clicks Group Limited

Germiston

On-site

ZAR 360,000 - 480,000

Full time

3 days ago

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Benefits offered by this job

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Job summary

Clicks Group is seeking a store operations leader to oversee point-of-sale activities, stock and cash control, and staff supervision. The role focuses on delivering fast, friendly service and maintaining high housekeeping standards.

You will train shop assistants, manage staffing per policy, resolve customer queries, and promote clubcard participation while upholding Clicks values and brand standards at all times.

Qualifications

Operates efficiently at the point of sale with a focus on stock and cash controls.
Upholds high standards of housekeeping, admin and loss prevention.
Trains, motivates and directs shop assistants/cashiers to deliver service excellence.
Schedules staff in line with policies and labour laws.
Resolves customer queries in line with company policies.
Promotes Clicks Clubcard to reach participation targets.
Manages stock, security measures and returns policies to minimise losses.
Acts as brand ambassador with friendly, professional service.
Aligns with company values to be the first choice health & beauty retailer.

Responsibilities

Direct and control all POS operations in a timely and efficient manner.
Ensure stock and cash are managed properly, reducing shrinkage.
Train and supervise shop assistants to deliver superior service.
Plan staffing to match work schedules and policies.
Resolve customer queries promptly per policy.
Drive promotions and maintain knowledge of products and events.
Maintain stock security, returns policies and admin duties.
Provide friendly, professional service and brand representation.
Support vision to be customer’s first choice retailer.

Skills

Results oriented

Target driven

Managerial skills

Planning and organising

Problem solving

Customer orientation

Leading and Supervising

People skills

Delivering results

Analysing

Team leadership

Education

Grade 12

Maths 50% and English 50% at Grade 12 level

Job description

Listing reference: click_026520

Listing status: Online

Apply by: 16 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company's policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing

Skills