Shop Assistant / Cashier

Clicks Group Limited; Bronkhorstspruit; On-site; ZAR 89,000 - 167,000; Full time

Job summary

Clicks Group is hiring for a store operations role focused on excellent customer service and POS execution. You will handle transactions, promote clubcard, and ensure merchandising standards across the store.

The role requires strong numeracy, people skills and the ability to follow procedures. You will work in a fast-paced FMCG environment, contributing to a positive customer experience.

Qualifications

• Basic maths calculations and numeracy.
• Retail/FMCG background preferred with understanding of promotions.
• Knowledge of customer service excellence.

Responsibilities

• Execute all point-of-sale operations efficiently and on time.
• Maintain high accuracy when scanning and handling payments, including clubcard rewards.
• Ensure safe cash handling at all times.
• Promote Clicks clubcard and enroll new members to hit targets.
• Inform customers about promotions to boost sales and satisfaction.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping per store standards.
• Support the group's vision to be the customer's first choice health and beauty retailer.
• Keep updated knowledge on products, ranges, promotions and events.

Skills

Planning and organising

Problem-solving

Customer orientation

Relating and networking

Following instructions and procedures

Delivering results and meeting targets

Teamwork

Persuading and influencing

Coping with pressure

Education

Maths & English (Grade 12)

Job description

Listing reference: click_027543

Listing status: Online

Apply by: 22 October 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level