Senior Service Operations Manager

Optimized People; Sandton; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Optimized People is seeking a seasoned Senior Service Manager to lead service advisors, booking and warranty clerks, and keep workshop administration running smoothly in a fast-paced dealership environment. The role focuses on building customer relations, driving service and warranty claims processes, and ensuring compliance, cost control, and accurate reporting with OEM and internal teams.

You will monitor KPIs, manage budgets, and drive profitability while training staff and aligning with OEM

Qualifications

• Minimum of 5 years experience in a senior service advisor and administrative role and moved into Service Management.
• Experience with corporate dealerships and volume brands.
• Track record of reaching targets and making profits for the department.

Responsibilities

• Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers.
• Build and maintain customer relationships. Attending to service and warranty claims, attending to aftersales matters and general workshop administration.
• Administration and service management duties including compliance, data management, and process improvements.

Skills

Senior service advisor

Administrative management

Vendor coordination

Job description

Optimized People is seeking a seasoned Senior Service Manager to lead service advisors, booking and warranty clerks, and keep workshop administration running smoothly in a fast-paced dealership environment. The role focuses on building customer relations, driving service and warranty claims processes, and ensuring compliance, cost control, and accurate reporting with OEM and internal teams.

You will monitor KPIs, manage budgets, and drive profitability while training staff and aligning with OEM