Senior Withdrawals Team Lead – Growth & Impact

Hollywoodbets; Durban; Presencial; ZAR 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Administration

Finance Management

Diploma/Degree

Descripción de la vacante

Hollywoodbets,based in Durban, seeks a Senior Team Leader Withdrawals to oversee the withdrawals team, drive performance and ensure service excellence. You will coach agents, manage daily operations and maintain strong compliance with company policies in a fast-paced environment.

The role focuses on process optimization, stakeholder communication, and timely reporting, with a strong emphasis on mentoring staff and maintaining high ethical standards.

Responsabilidades

• Oversee daily operations of the withdrawals team to ensure smooth service delivery and KPI achievement.
• Monitor performance of agents with coaching to drive improvements and maintain excellent customer service.
• Submit regular reporting to management and assist with recruitment to maintain headcount.
• Identify root causes of issues and implement corrective actions to improve processes and reduce escalations.
• Ensure compliance with company policies and internal controls, including audit readiness and documentation updates.
• Collaborate with other departments to understand dependencies and ensure timely handling of withdrawal requests.

Descripción del empleo

Hollywoodbets,based in Durban, seeks a Senior Team Leader Withdrawals to oversee the withdrawals team, drive performance and ensure service excellence. You will coach agents, manage daily operations and maintain strong compliance with company policies in a fast-paced environment.

The role focuses on process optimization, stakeholder communication, and timely reporting, with a strong emphasis on mentoring staff and maintaining high ethical standards.