Lead, Withdrawals Operations – Durban

Winning Form; Durban; Sur place; ZAR 420 000 - 540 000; Plein temps

Avantages offerts par ce poste

Administration bonus

Finance Management bonus

Diploma/Degree bonus

Résumé du poste

Hollywoodbets in Durban, KwaZulu-Natal, is seeking a Senior Team Leader Withdrawals to oversee the withdrawals department. You will drive operational excellence, coach a team of agents, and ensure compliance with company policies while delivering timely reporting and quality service.

Based in Durban on-site, you will manage task allocation, audits, and escalation handling, while supporting recruitment and training to maintain optimum headcount and high ethical standards.

Qualifications

• Execute a variety of functions within a business administrative environment.
• Plan and organize administrative functions proactively.

Responsabilités

• Oversee the withdrawals team to ensure operational excellence and alignment with business objectives.
• Drive team performance through coaching, direction and motivation while maintaining compliance with policies.
• Submit daily, weekly and monthly reporting to management and ensure KPI requirements are met.
• Monitor agent performance and provide coaching for improvements.
• Ensure quality targets are achieved and implement interventions to improve quality.

Description du poste

Hollywoodbets in Durban, KwaZulu-Natal, is seeking a Senior Team Leader Withdrawals to oversee the withdrawals department. You will drive operational excellence, coach a team of agents, and ensure compliance with company policies while delivering timely reporting and quality service.

Based in Durban on-site, you will manage task allocation, audits, and escalation handling, while supporting recruitment and training to maintain optimum headcount and high ethical standards.