Senior VoIP Engineer

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Laptop provided

Home office stipend

Remote work flexibility

Career growth opportunities

Job summary

Placements24 is seeking a highly skilled Senior VoIP Engineer to join its fully remote engineering team. You will design, implement, and manage robust VoIP infrastructure, ensuring high-quality, scalable communications for clients worldwide.

The role requires 5+ years of hands-on VoIP engineering, expertise in SIP, H.323, RTP/RTCP, and experience with Asterisk, FreeSWITCH, and SBCs. Remote-friendly environment with collaboration across global teams.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 5+ years hands-on VoIP engineering and network administration experience.
• Proficiency in SIP, H.323, RTP/RTCP protocols.

Responsibilities

• Design and maintain VoIP systems including PBX, gateways, SBCs, and SIP trunking.
• Monitor VoIP network performance for QoS, availability and low latency.
• Troubleshoot call quality, registration issues, and feature malfunctions.
• Develop security measures to protect the VoIP infrastructure.
• Collaborate with cross-functional teams to integrate VoIP with IT systems.
• Document configurations and troubleshooting procedures for VoIP systems.
• Evaluate new VoIP technologies and provide recommendations.
• Provide technical support and guidance on VoIP services.
• Participate in capacity planning and network upgrades.
• Stay updated with industry trends in VoIP and unified communications.

Skills

VoIP engineering

SIP

H.323

RTP/RTCP

Asterisk

FreeSWITCH

Cisco Call Manager

SBCs

Wireshark

TCP/IP networking

QoS

Security principles

Cloud-based VoIP

Unified communications

Education

Bachelor's degree in Computer Science / Electrical Engineering / Information Technology

Tools

Asterisk

FreeSWITCH

Cisco Call Manager

SBCs

Wireshark

Job description

About the Role

Our client, a rapidly growing telecommunications services provider, is looking for a highly skilled Senior VoIP Engineer to join their fully remote engineering team. This role is pivotal in designing, implementing, and managing our Voice over IP infrastructure, ensuring high-quality, reliable, and scalable communication solutions for our diverse client base. As a remote-first company, you'll have the autonomy to work from anywhere while collaborating with a dedicated global team. We are seeking an individual with deep expertise in VoIP technologies, strong problem-solving skills, and a passion for innovation in unified communications. This is an exceptional opportunity to contribute to the advancement of telecommunication services from a remote location.

Key Responsibilities

Design, deploy, configure, and maintain robust VoIP systems, including PBX, gateways, session border controllers (SBCs), and SIP trunking. Monitor VoIP network performance, ensuring high availability, quality of service (QoS), and low latency. Troubleshoot and resolve complex VoIP issues, including call quality problems, registration issues, and feature malfunctions. Develop and implement security measures to protect the VoIP infrastructure from threats. Collaborate with cross-functional teams to integrate VoIP solutions with other IT systems and applications. Create and maintain comprehensive documentation for VoIP systems, configurations, and troubleshooting procedures. Evaluate and recommend new VoIP technologies and solutions to enhance service offerings. Provide technical support and guidance to internal teams and external customers regarding VoIP services. Participate in capacity planning and network upgrades for the VoIP infrastructure. Stay current with industry trends and best practices in VoIP and unified communications.

Requirements

Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field, or equivalent work experience. Minimum of 5 years of hands-on experience in VoIP engineering and network administration. In-depth knowledge of VoIP protocols such as SIP, H.323, RTP, and RTCP. Experience with major VoIP platforms (e.g., Asterisk, FreeSWITCH, Cisco Call Manager) and SBCs (e.g., Oracle Acme Packet, AudioCodes). Proficiency in network troubleshooting tools (e.g., Wireshark) and methodologies. Understanding of TCP/IP networking, QoS, and security principles relevant to VoIP. Experience with cloud-based VoIP solutions and unified communications platforms is a plus. Strong analytical and problem-solving skills with a meticulous approach to issue resolution. Excellent communication and collaboration skills, effective in a remote work environment. Ability to work independently, manage time effectively, and meet deadlines.

Benefits

This fully remote role offers a competitive salary, comprehensive health insurance, flexible working hours, opportunities for professional growth and certifications, and the chance to work with a cutting-edge telecommunications company. We provide a laptop, home office stipend, and foster a collaborative and supportive remote work culture, enabling you to contribute significantly to the future of communication technology from anywhere.