Senior UX Researcher

Placements24; Gqeberha; Hybrid; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary

Health, dental, and vision insurance

Professional development budget

Job summary

Placements24 is seeking a Senior UX Researcher to join its product team in a fully remote role serving Port Elizabeth operations. You will uncover user insights, plan and conduct studies, and translate findings into actionable design improvements across cross-functional teams.

The ideal candidate holds a Master’s or PhD in HCI, Psychology, Sociology, or Anthropology, with 5+ years of UX research experience and a robust portfolio. Remote collaboration across time zones is essential.

Qualifications

• Master's or PhD in a related field.
• Minimum 5 years of UX research experience with a strong portfolio.
• Expertise in qualitative and quantitative methods.
• Proficient with survey and testing tools.
• Excellent communication and remote collaboration skills.

Responsibilities

• Plan, design and conduct user research studies including usability testing, interviews, surveys, and ethnographic research.
• Analyze data to identify user insights, pain points, and opportunities.
• Develop research reports and present findings to cross-functional teams.
• Collaborate with UI/UX designers and product managers to integrate feedback.
• Advocate for user-centered design and stay updated on research best practices.

Skills

UX research

Qualitative methods

Quantitative methods

Usability testing

Interviews

Surveys

Ethnographic research

Data analysis

Remote collaboration

Communication

Education

Master's degree in HCI/psychology/sociology/anthropology

PhD in HCI/related field

Tools

SurveyMonkey

Qualtrics

UserTesting

Data analysis software (SPSS/R/Python)

Job description

About the Role

Our client is seeking a dedicated and insightful Senior UX Researcher to join their innovative product team, operating under a fully remote model, with a focus on their Port Elizabeth operations. You will be instrumental in understanding user behaviors, needs, and motivations to inform product design and strategy. This role requires a passion for uncovering user insights through rigorous research methodologies and translating those findings into actionable recommendations that enhance user experience and drive product success. As part of a remote-first organization, you'll collaborate closely with designers, product managers, and engineers across different time zones.

Key Responsibilities

• Plan, design, and conduct a variety of user research studies, including usability testing, interviews, surveys, and ethnographic research.
• Analyze qualitative and quantitative research data to identify key user insights, pain points, and opportunities for product improvement.
• Develop detailed research reports and present findings and recommendations to cross-functional teams and stakeholders.
• Collaborate closely with UI/UX designers and product managers to integrate user feedback throughout the product development lifecycle.
• Advocate for user-centered design principles and help foster a culture of empathy for users within the organization.
• Stay up-to-date with the latest trends and best practices in UX research methodologies and tools.

Requirements

• Master’s degree or PhD in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field.
• Minimum of 5 years of professional experience in UX research, with a strong portfolio showcasing research projects and impact.
• Expertise in a wide range of qualitative and quantitative research methods.
• Proficiency with research tools such as survey platforms (e.g., SurveyMonkey, Qualtrics), user testing platforms (e.g., UserTesting.com), and data analysis software.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex findings clearly.
• Experience working effectively in a remote team environment and collaborating across dispersed teams.

Benefits

• A highly competitive salary commensurate with experience.
• Fully remote work environment, offering significant flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Generous professional development budget for conferences and training.
• The opportunity to shape user experiences for innovative digital products.